Customer Service Representative

17 hours ago

Docklands, Australia Afterpay Full time

**Company Description**:
Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team.

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centre's in Australia and the Philippines.

HCF is Australia's largest not-for-profit award-winning health fund. Their members-first philosophy is simple - be there for their customers when they need them and go out of their way to make the HCF experience a good one

Answer inbound calls, assisting HCF customers with their health insurance claims. Navigate the customer through their claim journey, providing personalized solutions tailored to their needs.

This role offers you the ability to build strong connections with your customers, ensuring they are provided the highest level of customer experience, and you support the end-to-end management of their claim. To support you in this role, your leaders will provide you with ongoing training and development to ensure you are set up for success.

**An overview of the role;**
- Handling a mix of Health Insurance claims, membership changes and reviews as well as rate based enquires and more
- Rotating roster 8am - 8pm Monday - Friday (7.6 hour shifts)
- 4 weeks full time training in our office on Bourke Street before moving into our academy space
- Start with your first three months in office, before moving to a hybrid roster
- Must have stable internet connect with appropriate home office set up

**Qualifications**:
**What We’re Looking For**:

- ** Commitment**: Be ready to embrace a full-time, in-office role for your first three months, then enjoy a hybrid schedule with two days of remote work.
- ** Great Communicator**: You enjoy chatting, listening, and connecting with others.
- ** Customer-Centric**: You’re passionate about customer service and making a positive impact on people's lives.
- ** Eager Learner**: You're excited to learn new skills and celebrate your successes along the way
- ** Resilient**: You stay motivated and shine even when faced with challenges.
- ** Tech-Savvy**: You’re comfortable using computer systems and can navigate them with ease.
- ** Problem-Solver**: You tackle challenges with a solution-focused mindset.
- ** WFH Ready**: A reliable internet connection and a cozy home office setup are a must

**Additional Information**:
Why TSA Rocks
- #TSAWays: Experience a unique culture that promotes growth, recognition, and fun
- Career Advancement: Opportunities to climb the ladder with internal progression.
- Comprehensive Training: Full training with ongoing coaching and development.
- Recognition Programs: We celebrate our people with vibrant and rewarding programs.
- Supportive Team Vibe: Enjoy a fun, friendly, and supportive team environment.
- Experience healthy and encouraging work environment & flexible working schedule*
- Get a chance to receive loyalty and Christmas gifts

Check us out on social media:

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