Customer Service Representative

14 hours ago

Docklands, Australia Afterpay Full time

**Company Description**:
Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team.

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centre's in Australia and the Philippines.

HCF is Australia's largest not-for-profit award-winning health fund. Their members-first philosophy is simple - be there for their customers when they need them and go out of their way to make the HCF experience a good one

Answer inbound calls, assisting HCF customers with their health insurance claims. Navigate the customer through their claim journey, providing personalized solutions tailored to their needs.

This role offers you the ability to build strong connections with your customers, ensuring they are provided the highest level of customer experience, and you support the end-to-end management of their claim. To support you in this role, your leaders will provide you with ongoing training and development to ensure you are set up for success.

**An overview of the role;**
- Handling a mix of Health Insurance claims, membership changes and reviews as well as rate based enquires and more
- Rotating roster 8am - 8pm Monday - Friday (7.6 hour shifts)
- 4 weeks full time training in our office on Bourke Street before moving into our academy space
- Start with your first three months in office, before moving to a hybrid roster
- Must have stable internet connect with appropriate home office set up

**Qualifications**:
**What We’re Looking For**:

- ** Commitment**: Be ready to embrace a full-time, in-office role for your first three months, then enjoy a hybrid schedule with two days of remote work.
- ** Great Communicator**: You enjoy chatting, listening, and connecting with others.
- ** Customer-Centric**: You’re passionate about customer service and making a positive impact on people's lives.
- ** Eager Learner**: You're excited to learn new skills and celebrate your successes along the way
- ** Resilient**: You stay motivated and shine even when faced with challenges.
- ** Tech-Savvy**: You’re comfortable using computer systems and can navigate them with ease.
- ** Problem-Solver**: You tackle challenges with a solution-focused mindset.
- ** WFH Ready**: A reliable internet connection and a cozy home office setup are a must

**Additional Information**:
Why TSA Rocks
- #TSAWays: Experience a unique culture that promotes growth, recognition, and fun
- Career Advancement: Opportunities to climb the ladder with internal progression.
- Comprehensive Training: Full training with ongoing coaching and development.
- Recognition Programs: We celebrate our people with vibrant and rewarding programs.
- Supportive Team Vibe: Enjoy a fun, friendly, and supportive team environment.
- Experience healthy and encouraging work environment & flexible working schedule*
- Get a chance to receive loyalty and Christmas gifts

Check us out on social media:

  • Business Customer Representative

    6 days ago

    Docklands, Victoria, Australia NAB Full time $60,000 - $80,000 per year

    Launch your NAB career with full training, coaching and a clear development pathway.Work in a fast-paced contact centre helping real business solve real problems.Join a team with a strong track record of internal mobility and career progression across NAB.Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all...

  • Customer Service Consultant

    1 week ago

    Docklands, Victoria, Australia Startek Australia Full time $104,000 - $130,000 per year

    Start Date: Monday 1st December 2025Location: Hybrid – Office & Work from Home (after competency assessment)Hours: 35 hours per week, rotating rosterPay Rate: $26.70 per hour + Super and Leave EntitlementContract: PermanentAre you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent...

  • Sales Representative

    13 hours ago

    Docklands, Australia Yes Hospitality Group Pty Ltd Full time

    **JOB DESCRIPTION**: - Present, promote and sell products/services using solid arguments to existing and prospective customers - Reach out to customer leads through cold calling - Set up appointments, schedule meetings and presentations with prospects - Expedite the resolution of customer problems and complaints to maximize satisfaction - Helping determine...

  • Customer Solutions Representative

    4 hours ago

    Docklands, Victoria, Australia AGL Full time $70,000 - $90,000 per year

    Join the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...

  • Customer Service Business Lead

    14 hours ago

    Docklands, Australia TSA Group Full time

    **Company Description** Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team. TSA is an Australian-owned business in the Outsourcing Industry...

  • Customer Service

    1 week ago

    Docklands, Australia Dreamskape Full time

    Dealing with customers, ticketing, cleaning, equipment checking, customer service, etc **Job Type**: Casual Pay: $30.00 - $37.00 per hour **Benefits**: - Employee discount Schedule: - Rotating roster - Weekend availability Supplementary Pay: - Penalty rates **Experience**: - Inbound call centre: 1 year (preferred) - Outbound call centre: 1 year...

  • Customer Service

    5 hours ago

    Docklands, Victoria, Australia EBOS Group Ltd Full time

    Company description: About us:Symbion is a division of the EBOS Group. With over 5,000 employees in 115 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor...

  • Retention Representative

    2 weeks ago

    Docklands, Australia Foxtel Group Full time

    **Description**: **Start Date: 27th October 2025** **Location: Docklands, Melbourne** Are you the go-to person amongst your peers for recommending the latest must-watch TV shows, dissecting the weekend's big game, or critiquing the newest blockbuster film? Our Retention Call Centre Team play a vital role in the successful operation of Foxtel by keeping...

  • Retention Representative, Docklands

    1 week ago

    Docklands, Australia Foxtel Full time

    **Retention Representative, Docklands**: - **Job no**: 4032 **Work type**: Full time **Location**: Docklands **Categories**: Administration, Customer, Sales - Are you the go-to person amongst your peers for recommending the latest must-watch TV shows, dissecting the weekend's big game, or critiquing the newest blockbuster film?- As a Retention Agent you'll...

  • Customer Service Team Member

    4 days ago

    Docklands, Australia Metro Full time

    **Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...