Medical Receptionist

We have an opportunity for a **Medical Receptionist** to join our team at **Aya Family Healthcare After Hours.** We require an individual who is **highly motivated**, **enthusiastic** with a **"can do"** attitude towards all tasks, ability to work autonomously at a fast pace as well as in a team. This is a busy practice so a bubbly personality is a must as well as is the ability to think on your feet **Required Qualities** - Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs. - Excellent interpersonal and communication skills, both written and verbal. - Always be well-presented, friendly, courteous, and obliging. - Always represent the practice in a confident and positive manner. - Undertake all duties in a diligent manner, with honesty and integrity, - Maintain absolute confidentiality regarding patient and practice information. - Have a vigilant attitude to accuracy, being prepared to double check as necessary. - Ability to work cooperatively and independently. - Ability to prioritise and organise - Knowledge of occupational health and safety principles including infection control. - _Teamwork:_ willingness to assist and support others as required and get on with team members - _Time management/organisation_: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner Your responsibilities will include: **Operations** - Coordinate daily operations with staff, nurses, doctors - Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment. - Timely reporting of property maintenance, leasing and subtenant issues with management - Updating health engine and online booking page - Reduced number of patient and Doctor complaints - Increased number of patient and Doctor compliments **Education, Qualification, and Experiences** - Basic knowledge of MS Word and Excel. - Knowledge in the use of relevant software Pracsoft, Medical Director and Best Practice desired but not required. - Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc. - CPR/Triage training and/or experience. - Customer service experience, committed to providing exceptional customer service across all channels written, phone and face to face. **Accounts and finances** - Accounts follow up with outstanding amount - Coordinate monthly purchase orders with management - Maintain daily, Medicare batching, exceptions, and rejections - Reconcile work cover and private billings on a weekly basis - Current Police Check - Current Working with Children clearance - Current First Aid/CPR certificate - Immunisation Record - Driving Licence/ Photo ID - Selection Criteria:_ - Demonstrated ability to work in a team - Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR) - Demonstrated strong organisational and problem-solving skills - Demonstrated ability to work in a fast-paced environment, including multitasking - Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing - Demonstrated commitment to quality patient service **If you would like to become part of a team that cares for every individual staff member and their self-development and meet the requirements and criteria above, please forward your resume, along with a cover letter addressing the selection criteria.** **Job Type**: Casual **Salary**: $25.00 - $29.00 per hour Expected hours: 15 - 30 per week Schedule: - 8 hour shift - Evening shift - Weekend availability Application Question(s): - Will you be available to work till 12am? **Experience**: - Customer service: 1 year (preferred) - Medical receptionist: 1 year (preferred) Ability to Commute: - CHESTER HILL, NSW 2162 (preferred) Work Location: In person