Office Administrator

**Our Motto**

From **Caring Comes Courage** We started TLC First Support Services to prioritise care for people with disabilities. Keeping our organisation small is something we prefer. It’s important for us and you to know each other. Being a small organisation means we can provide a genuinely personalised service, taking the time to truly listen to how you want to live your life and what we can do to support you.

**Our Mission**

Our Mission at TLC is to provide excellent support to our Participants in all areas of their lives.

Our focus is growing TLC First Support Services, while providing person-centred and directed support.

Our strong and trusting relationships are the foundation from which we ensure each Participant is provided with individually designed support plans that allow them to meet their life goals.

**About You**

We are currently looking for exceptionally passionate, professional, dedicated and experienced Disability Support Workers to welcome to our TLC team. You have embraced our motto **From Caring Comes Courage**.

You have the ability to work up to 38 hours weekly, to be creative and to think and act indpendently. Advance in Mircosoft Team, to be clearly spoken, follow directions and to act in accordance with all leglasitive and act requirements.

**Essential Qualifications & experience**
- Current First Aid and CPR
- COVID-19 vaccinations - including booster
- National Police check - gained within the last 3 months.
- NDIS Worker Screening check
- NDIS Worker Orientation Module Certificates
- COVID-19 Infection Control Training
- Unrestricted access to a vehicle
- Full drivers licence

**Examples of some tasks & responsibilities**

**Position purpose**

The purpose of this role is to provide day-to-day, end-to-end support to the Company, as well as perform ad-hoc administrative duties as required.

**Main tasks**

Core objectives include:

- Coordination of the scheduling department
- Establish and maintain processes and procedures for scheduling department in consultation with management
- Ensure all essential paperwork is correct and properly uploaded
- Administration and ad hoc duties including filing, greeting visitors and answering incoming phone calls
- Ensure all employee and sub-contractor records are maintained accurately and in a timely manner
- Complete jobs-management and invoicing requirements
- Conduct work reviews and audits for quality improvement purposes
- Follow up on incomplete or problematic jobs to ensure completion and customer satisfaction
- Ensure maximum office discretion and confidentiality at all times

**The above list is not exhaustive, and the role may change to meet the overall objectives of the company.**

**Other Duties**
- Fulfil other duties as reqiured by management and other department personnel as requested/required
- Collate and distribute client upgrades as required
- Ensure inductions are current before allocating work to sub-contractors

**Required qualities**
- Professional approach.
- Ability to work under pressure.
- Organistaional and time management skills.
- Excellent attention to detail.

**Desired competencies**
- Analytical thinking.
- Initiative.
- Business awareness.
- Tenacity.
- Strategic thinking.
- Positive approach to change.

**PERSON SPECIFICATION**

**Experience**
- Experience in a similar role performing similar duties is required in this role

**Knowledge**
- Specific knowledge of scheduling processes required

**Skills & competencies**
- **Customer service focused**:committed to providing exceptional customer service across all channels - written, phone and face to face.
- **Communication**:the ability to communicate clearly and concisely**, **varying communication style depending upon the audience.
- **Attention to detail**: excellent attention to detail and written skills when communicating with others, internally and externally.
- **Teamwork**: willingness to assist and support others as required and get on with team members.
- **Time management/organisation**: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

**Personal attributes**
- Professional approach (essential).
- Confident manner (essential).
- Positive approach to change (essential).

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $30.46 - $34.04 per hour

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Referral program
- Travel reimbursement

Schedule:

- Afternoon shift
- Day shift
- Flexible hours
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Penalty rates

**Education**:

- Certificate I - IV (preferred)

Licence/Certification:

- First Aid Certification (required)
- Working with Children Check (required)
- National Police Certificate (required)
- Driver Licence (required)