Customer Support Officer

Primary Details

Time Type: Part time

Worker Type: Employee
- Location: Parramatta, NSW
- Permanent 4-Day work week.

The opportunity

As a Customer Support Officer at QBE, you will provide end to end data processes for our clients, drawing on your exceptional customer service and data entry skills to achieve QBE's objectives.

As a Customer Support Officer at QBE, you will:
- Manage workload to ensure timely payment of accounts and compensation- Build and maintain strong relationships with customers and stakeholders- Work in a fast-paced and dynamic work environment- Accurately update new and existing records and documents ensuring the integrity of the data input into the system- Adopt processes for avoiding duplicate or erroneous payments- Process requests from various business areas accurately meet customer needs

All the best bits about this Customer Support position with QBE- Full training provided - you just need to bring a positive attitude- A great team with excellent collaborative culture (people love working for QBE)- Lots of career progression - all new roles within QBE are advertised internally first- Every employee of QBE has a career development plan and are working towards their goals- Many other employee benefits - see below:
About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Family First accredited employer since 2021

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at

Skills:
Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Application Close Date: 31/01/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.