
Customer Service
2 weeks ago
Customer Service Officer - Full time permanent role - Parramatta CBD as a base location. Flexible start and finish times between 8-6pm
3 days working from the office and 2 days working from home
Are you passionate about delivering outstanding customer service and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service Officer to join our team. In this role, you will facilitate and deliver exceptional customer service while coordinating enquiries and supporting administrative activities effectively.
As the Customer Service Officer, your responsibilities will include:
- Handling enquiries from potential and existing clients, their representatives, employees, and other service providers confidentially and promptly.
- Monitoring the organisation’s social media posts to ensure timely responses to queries and appropriate handling of content.
- Analysing, prioritising, and resolving issues where possible and escalating unresolved issues to the appropriate person.
- Identifying and escalating high-risk enquiries to suitably skilled team members.
- Complying with all relevant legislation, organisational policies, and procedures.
- Completing reports, correspondence, filing, and other administrative tasks as required.
- Participating in audits and continuous improvement activities to identify and reduce client incidents and unsafe work practices.
- Contributing to the generation of new ideas and identifying opportunities to improve work efficiency.
- Building and maintaining collaborative and positive relationships with all clients, colleagues, volunteers, and other professionals.
- Providing accurate information to internal and external clients, including timely follow-up on queries and complaints.
- Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
- Identifying client characteristics that require specialised communication assistance and resources.
- Modeling effective internal communications and collaborative working relationships with team members.
- Contributing to a cohesive and harmonious team environment by respecting each other’s ideas, integrity, and abilities.
- Maintaining skills and knowledge related to the role through regular attendance at employee meetings and supervision/support meetings.
- Supporting new or less experienced employees by sharing knowledge and demonstrating high standards of work practices and ethics.
**Qualifications**:
- No formal qualifications are required, however, this role would suit someone who is looking for that next step in their customer service career, you will have excellent communication skills, the ability to relate to the caller and their enquiries in a professional, articulate and empathetic manner. This role would suit someone
Experience skills and attributes
- Typically, 2-3 or more years of experience in customer service or client relations.
- Excellent written and verbal communication skills.
- Organised, systematic, thorough, accurate, and disciplined.
- Experience in providing innovative ideas to solve problems.
- Skills in navigating a complex organisation, forging relationships, and managing through influence.
- Developing cooperative, professional working relationships with clients, family members, employees, and relevant external parties.
- Identifying client characteristics that require specialised communication assistance and resources.
- Modeling effective internal communications and collaborative working relationships with team members.
Even better
- Experience working within a call centre environment
- Certificate III in Aged, Children’s, or Community Services.
- Knowledge of organisational values and service offerings.
- Previous experience in the Human Services Industry (Children, Ageing, or Health) is advantageous.
Join us and make a difference
What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Affordable access to Fitness Passport— discounted gym memberships to support your best life."
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.
**How to apply**: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so th
-
Customer Service
1 week ago
Parramatta, Australia Kennedy Reid Full time2 days WFH after probation! - Internal progression opportunities! - Leading automotive distrubutor! **The Company** Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound customer service...
-
Customer Service
7 days ago
Parramatta, Australia Essential Appointments Full timeGlobal Company, close to Parramatta - Permanent career opportunity within the Medical industry paying great $$$$ - Great Team, supportive management, parking available - Global Company, close to Parramatta - Permanent career opportunity within the Medical industry paying great $$$$ - Great Team, supportive management, parking available **About the...
-
Customer Service Manager
2 weeks ago
Parramatta, Australia PlanCare Full time**Who Are We?** Howdy - we’re PlanCare! A young, exciting health tech company aiming to shake up the ‘Healthcare at Home’ space with innovative technology. We were recently named one of _AFR’s Top 10 Most Innovative Companies in Health_ - and we’re just getting started. We do things a little differently here. We’re building a fun, inclusive...
-
Customer Service
1 week ago
Parramatta, Australia AIEAK Full timeAieak is currently seeking customer sevice person. You should be able to provie support to customers and responding to inquiries. This includes identifying customer needs, understanding customer complaints, following up with customers for feedback, and resolving customer issues. The CSR may also work with other departments in the company to resolve customer...
-
Customer Service Representative
7 days ago
Parramatta, Australia Page Personnel Full timeHighly Competitive Salary Packages - Multiple Opportunities Available **About Our Client**: At Page Personnel, we believe that exceptional customer service is the key to success. As a Customer Service Representative, you will be delivering outstanding service and ensuring that every customer interaction leaves a lasting impression. Join our team as a...
-
Customer Service Agents
2 weeks ago
Parramatta, Australia Total Resource Solutions Full time**Customer Service Agent** Customer Service Agents are required by a NSW Government Department in Parramatta (hybrid WFH) on an initial 12-month contract. This role will work across either an accounts payment assistance or rebate team to deliver high quality customer service and administration **Key accountabilities**: - Assessing customer eligibility for...
-
Customer Service Coordinator
2 weeks ago
Parramatta, Australia Uniting Full time**NEW role for 2025! Customer Service Coordinator** **Based in Parramatta CBD - 3 days per week in office and 2 days WFH after initial settling in period.** - Meaningful Work: Be part of an organisation that makes a real difference in the lives of individuals and communities across NSW and the ACT. - Recognition and Impact: Your work will be valued and...
-
Customer Service Officer
4 days ago
Parramatta, Australia APG Workforce Full time5 month contract - possible extension - Government Role - Flexible Working - $440 per day + Super APG Workforce are currently seeking Customer Service Representative for a 5- month contract within a Parramatta Government Sector. Pay Rate: $440 per day + super Full-time: 8 hours per day and 40 hours per week **Primary purpose of the role** The Customer...
-
Customer Service Consultant
7 days ago
Parramatta, Australia Supercare Solutions Pty Ltd Full time**ABOUT US** SuperCare is an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. With offices in Sydney...
-
Customer Service Officer
6 days ago
Parramatta, Australia Ashdown Consulting Full time$32.73 p/h + super - 10 month contract - Parramatta, Bathurst, Newcastle & Wollongong **Customer Service Representative | 10 Month Contract | $36.33 p/h Including Super** - $32.73 p/h + super - 10 Month Contract - Parramatta, Bathurst, Newcastle & Wollongong **About the Company** We are seeking multiple experienced Customer Service Representatives to join...