Project Support Officer

Overview

Project Support Officer - Building Commission NSW role at NSW Department of Customer Service. The LABSS team provides operational, business and strategic support to the Licensing & Accreditation division.

Key responsibilities

• Assist the team to monitor and report on the delivery of projects to ensure outcomes are met on time, within budget and to agreed quality standards.
• Undertake a range of project/program support activities and contribute to process improvements to support the day-to-day operations of the team and ensure agreed outcomes are achieved.
• Provide a range of administrative and support services including records management, briefings, correspondence, meetings, and event coordination, to support project teams and project management delivery.
• Respond to customer and stakeholder enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.
• Update and maintain records and databases to support a range of projects, policies, and other program initiatives.
• Work collaboratively with relevant stakeholders to collect and compile information to support information flow, inform decision making and support project outcomes.
• Demonstrate initiative and a proactive approach to work tasks, while being open to guidance and development opportunities as part of a learning-focused role.

To be successful in this role you will have

• The ability to respond to shifting priorities and be flexible to deliver requested outcomes quickly.
• Problem solving skills, with the ability to present possible options to the project team.
• A self-motivated and growth mindset and be accountable for your work tasks.
• Strong communication and collaboration skills, including the ability to clearly convey project updates and information through various formats such as presentations, Excel reports, written documentation, and verbal briefings.

What we need from you

• An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

Enquiries

For questions about the role, contact Dannielle Burke, dannielle.burke@customerservice.nsw.gov.au. For recruitment enquiries please contact Afrah Ahmed Saied, Afrah.AhmedSaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

About the Building Commission NSW

• The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.
• The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.
• Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

Salary and location details

• Base pay range: A$84,659.00/yr - A$92,701.00/yr
• Location: Parramatta (2 days a week on-site; other locations may be considered)
• Grade: Clerk Grade 3/4
• Term: Ongoing
• Applications Close: Thursday, 04 September 2025 (09:59am)
• Salary: Starting at A$84,659 base plus superannuation

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative and Project Management

Industries

• Government Administration

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