Customer Service Officer

7 days ago

Parramatta, Australia Chandler Macleod Full time

Chandler Macleod is the leading provider of temporary contractors to the NSW Government and has partnered with NSW Government Departments and Agencies for more than 25 years.

**The Opportunity**
Chandler Macleod is looking to engage a Customer Service Officer for a contract term of 6 months with a well-established NSW Government department. This role will be based in Parramatta with the option to work remotely.

J**ob Title**: Customer Service Officer
**Location**: Parramatta, NSW
**Start Date**: ASAP
**End Date**: 6 months
**Pay**: $238.78 - $316.32 Daily + super

**Job Specification**
In this position, you will be required to perform but are not limited to the following tasks:

- Ensure accuracy of customer accounts by researching, identifying and correcting anomalies, including the processing of chargebacks
- Minimise the risk of customer debt by proactively monitoring accounts

**About You**
- To be successful in this position, you will need to have experience in the following:

- Demonstrated experience in the management of customer accounts in a high volume competitive and customer-focused environment.
- Demonstrated ability to process financial transactions efficiently and with a high degree of accuracy.
- Demonstrated experience in the delivery of exceptional telephone-based customer service and support, including inbound and outbound servicing of customers in a fast-paced customer-focused environment.
- Demonstrated investigative, analytical and problem-solving skills, including the ability to provide sound recommendations per policies and business rules.
- Demonstrated ability to manage the varying expectations of internal and external customers and stakeholders through effective use of interpersonal and negotiation skills.
- Demonstrate willingness to work flexibly and collaboratively in a high volume team-based environment.

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