Customer Service Officer

5 days ago

Parramatta, New South Wales, Australia Whizdom Full time $60,000 - $80,000 per year

Customer Service Officer – Grade 3/4

About the Organisation:

This role supports a key government initiative focused on promoting cultural inclusivity and community engagement across New South Wales. The organization implements strategic programs to foster cultural understanding, support diverse communities, and provide opportunities for people from all backgrounds. It values innovation, collaboration, and diversity, empowering employees to make meaningful contributions to society.

About the Role:

Providing advice and solutions in accordance with agency policies and procedures, to enhance client engagement and commitment.

The role also undertakes a range of administrative and branch support tasks and activities in relation to arranging interpreting and translation services.

The Successful Candidate:

To excel in this role, you will need to demonstrate the following:

  • Call centre experience is an essential requirement. Public sector experience is ideal.
  • Demonstrating a high level of commitment to customer service and client satisfaction, provide efficient and accurate interpreting and translation services to customers.
  • Discuss customer requirements to determine the best approach within policy and procedures, escalating more complex or contentious issues, or those outside delegations to the Senior Customer Service Officer.
  • Develop sound working relationships with customers and collate information and provide a wide range of support services to support the effective provision of translation and interpreter services.
  • Apply a wide range of operational and administrative processing tasks associated with the provision of translation and interpreter services in an online environment and in accordance with policies and procedures.
  • Ensure high level of accuracy and attention to detail in all work performed.
  • Work collaboratively in a team environment, participating actively in team meetings and projects, and provide advice on the effective delivery of services.
  • Prepare reports as required and provide effective administrative support to ensure work is completed within timelines.
  • Respond to incoming telephone calls and provide information and guidance to convey

What's on offer?

This contract is until end of January with likely extensions.

Located in Parramatta, this role offers a hybrid working arrangement.

How to Apply

Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.

Call George Wright on or email for any further information.

Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.

  • Litigation Officer

    3 hours ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $114,000 per year

    **Clerk Grade: 7/8Employment Type: Ongoing, Full-time, working principally in one of our Revenue NSW offices (Lithgow, Maitland, Gosford, Parramatta or Wollongong). This role sits within the Revenue NSW.** About the team An exciting opportunity has arisen for a Litigation Officer to join our Litigation Branch within Revenue NSW. The team provides...

  • Manager Complex Customer Communications

    7 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 per year

    Clerk Grade: 11/12 (one role available) Employment Type: Temporary to 30 June 2026 Hybrid vs In-office requirements These roles sit within the Revenue NSW Division in the Taxes & Grants team About the team The Program Delivery Team in Taxes & Grants are tasked with leading innovative and best practice projects in supported programs. The Customer Innovation...

  • Disciplinary Officer

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $220,000 per year

    Disciplinary Officer(Building Operations - Legal Operations)Building Commission NSWGrade: Clerk Grade 5/6Location: Parramatta 4PSQ (Hybrid)Term: Multiple temporary opportunities until 30 June 2026This is an opportunity for a candidate with a background in law who is keen to develop their career in complex determinations of fact and law and regulatory...

  • Mediation Officer

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $170,857 per year

    Mediation OfficerSmall Business CommissionGrade:Clerk Grade 7/8Duration:ongoing opportunity and Talent PoolLocation:Parramatta, 4 Parramatta Square - Hybrid - (Also open to Gosford, Wollongong, Newcastle, Lithgow)About the RoleThis is a fantastic opportunity to join the Mediation Team at the NSW Small Business Commission, where you will play a key role in...

  • Project Support Officer

    7 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $134,000 per year

    Project Support OfficerLicensing and Accreditation, Building Commission NSWGrade: Clerk Grade 3/4Location: Parramatta 2 days a week required, other locations may be consideredTerm: OngoingApplications Close: Thursday, 04 September :59am)This is an exciting opportunity to become a Project Support Officer in the Licensing & Accreditation Business Strategic...

  • Compliance Officer

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $123,000 per year

    Compliance Officer Building Commission NSW Principal location - Parramatta - Flexible working arrangements may be negotiated. Employment type - Temporary positions X 1 - Up to 6 Months (35 hours per week) This exciting opportunity offers a unique opportunity to provide high-level outputs within the compliance space.As a key contributor to the team, you...

  • Electrical Compliance Officer

    5 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Electrical Compliance Officer - Electrical InspectionsElectrical, Practitioner Compliance, Building Commission NSWGrade: Clerk Grade 9/10Salary Range: $129,464 - $142,665 plus superannuation and leave loadingLocation: ParramattaTerm: Multiple Ongoing opportunitiesApplications Close: Tuesday, 23rd September 2025 [9:59am]About the Building Commission NSWThe...

  • Electrical Compliance Officer

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time

    Electrical Compliance Officer - Electrical InspectionsElectrical, Practitioner Compliance, Building Commission NSW Grade: Clerk Grade 9/10Salary Range: $129,464 - $142,665 plus superannuation and leave loadingLocation: ParramattaTerm: Multiple Ongoing opportunities Applications Close: Monday, 03rd November 2025 [9:59am] About the Building Commission...

  • Customer Service Officer

    6 hours ago

    Parramatta, New South Wales, Australia Metromix Pty Ltd Full time $60,000 - $80,000 per year

    Customer Service Officer - ParramattaMetromix Pty Ltd.Metromix is a construction materials company operating in Sydney, Newcastle and Blue Mountains. We are the company that is Big Enough to Deliver, Small Enough to Care and are a Customer focused Organisation. This approach reflects our values to safety, quality, expertise and maintains our focus on...

  • Customer Service Officer

    1 week ago

    Parramatta, New South Wales, Australia Reo Group Full time $40,000 - $60,000 per year

    Location:Western SydneySalary Package:$30ph - $35ph + SuperRole Highlights:Join a successful, growing E-commerce FMCG brand as a temporary customer service officer. Enjoy a flexible rotating roster with work-from-home options while playing a crucial role in delivering exceptional multi-channel customer support. Be part of a high-performing team committed to...