Customer Care and Support Officer

1 week ago

Parramatta, Australia Just Better Care Full time

**Office**: Ryde Parramatta / Bankstown**:
**Location**:Ryde/Parramatta & Bankstown**:
**Employment Status**:Full-time**:

- Are you passionate about making a positive difference in your local community?
- Assist customers to live independently in their home, keeping them safe and connected to their community.

The Customer Care and Support Officer will be motivated in delivering exceptional service to our Aged Care and NDIS customers, supporting them to achieve their goals and live an independent life.
The Customer Care and Support officer is primarily responsible for the development, maintenance and review of individualised support plans in consultation with the customer, their family or guardians and the key health professionals.

The position is based at our Newington office, with regular travel to customers living within the Ryde/Parramatta & Bankstown region.

**About us**:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

**Duties and responsibilities include**:

- Building and maintaining relationships with clients, their families, external providers, and internal stakeholders
- Assisting participants to maximize the benefits of their package/plan in an acceptable timeframe and within allocated funding
- Ensuring a smooth on boarding of new customers
- Facilitating ongoing support to our Aged Care & NDIS customers by providing an exceptional customer experience, engagement, and support in the achievement of individual goals
- Capturing and maintaining customer information across various management systems
- A high level of both internal and external stakeholder engagement is required
- Rostering our home care workers with our customers to ensure exceptional customer experience each time.

**About you**:

- Caring, compassionate & friendly
- Previous customer service experience in the health/aged care, non for profit, community services sector
- Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using Microsoft Office
- Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
- Ability to work as part of a team & provide on-call support to stakeholders

**What you will need**:

- NDIS Worker Screening Clearance / Criminal Record Check
- Australian Citizen or permanent resident
- Valid Australian Drivers Licence
- High level administrative and organisational skills
- High level of written and verbal communication skills.
- Qualifications in Community Services, Human Services, Nursing or equivalent.
- Ability to develop and maintain links and supportive networks with specialist services.
- Previous experience in the community care or health/aged care sector

**Next steps**:
**Possible starts with you

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