IT Service Desk Team Lead
5 days ago
**Company Description** Abano Healthcare** is the largest Dental Support Organization (DSO) in Australia and New Zealand, supporting over **1,500 dentists and 280+ dental practices** with cutting-edge technology, training, and operational excellence.
We are seeking a **Help Service Desk Team Leader** to lead and support our IT Service Desk team, ensuring smooth operations across our network. This is a fantastic opportunity for an experienced IT professional who thrives in a fast-paced environment and is passionate about delivering exceptional support.
Lead, mentor, and develop a high-performing Service Desk team
Oversee IT support operations, ensuring timely resolution of incidents and requests
Implement best practices in IT service management and drive continuous improvement
Collaborate with internal teams and external vendors to enhance IT services
Monitor and analyze service desk performance, ensuring SLAs are met
Provide hands-on support and troubleshooting when needed
**Qualifications**
Proven experience in an IT Service Desk leadership role
Exeperience working in an MSP environment would be highly regarded
Strong knowledge of ITIL frameworks and ITSM best practices
Ability to manage, coach, and develop a team in a dynamic environment
Excellent problem-solving skills and a customer-first approach
Experience working in a multi-site environment is a plus
Strong communication and stakeholder management skills
**Additional Information**
Work for the largest DSO in ANZ, driving innovation in the dental industry
Be part of a collaborative, high-performance team
Career growth opportunities in a rapidly expanding organization
Competitive salary and great employee benefits
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