Service Desk Support

2 weeks ago

Brisbane Central Business District, Australia Sarina Russo Full time

Sarina Russo Group has been a leader in the Education, Training and Employment industry for over 43 years. We are seeking a customer service focused person to join our fast paced team as a Level 1/2 Service Desk Support based in Brisbane CBD on a full time basis.

We are looking for a
**motivated **and

**The Job**:

- Provide support and advice to users across multiple locations, platforms, and technologies.
- Actively support and maintain a wide range of software technologies and hardware assets
- Actively monitor a helpdesk queue and participate in resolving requests and faults
- Identify, troubleshoot and problem solve issues that arise
- Communicate and collaborate with network and projects team members on problems and new processes
- Assist in the creation and maintenance of internal documentation
- At least 2 years Experience within a similar role
- Degree or equivalent relevant to the role (computer science or related fields highly regarded)
- Current drivers licence
- Ability to cope with pressure, changes to planned work schedules and greater challenges due to fluctuating organisational demands
- Highly developed interpersonal and communication skills
- Knowledge in Windows OS Environment
- Active Directory Knowledge
- Outlook 2010 / 2016 knowledge

Successful applicants will be required to complete a police check. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.

We embrace the diversity of our people and flexible working arrangements to ensure our workforce is representative of the communities that we serve.

Only shortlisted applicants will be contacted.

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