Area Manager

**Why SCC?**

We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this.

** The Role**

As the Area Manager, Residential Services, you lead the performance, culture, and performance of Residential Care services across a defined area. You are accountable for ensuring each home delivers safe, high-quality, person-centred care, while also enabling financial sustainability, service innovation, and workforce engagement.

This role provides operational oversight while influencing the broader direction of Residential Care. You work closely with the Head of Residential Service Performance and senior leaders to align area activity with SCC goals. You act as a connector across clinical, operational, financial and people functions, driving consistency, accountability, and excellence.

You support, coach and empower Residential Managers to lead their homes with care and confidence. You are visible, collaborative, and driven to create environments where both residents and staff can thrive. You uphold SCC’s values and reputation through trusted relationships with communities, staff, regulators, and families.

** How you will make an impact**

Leadership & Strategic Oversight

- Set a clear direction that aligns with SCC’s Strategic Plan

- Support Residential Managers in translating strategy into daily operations

- Coach and develop Residential Managers to lead with confidence and capability

- Influence culture through visibility, consistency, and alignment with HEART values

Operational & Financial Management

- Responsible for area budgets, occupancy targets and funding performance

- Implement short and long-term area plans that support sustainability

- Support and/or lead financial reviews and business case development where required

- Ensure effective planning and resourcing to meet resident care needs

- Ensure effective systems for rostering, resourcing, and reporting

- Lead business planning aligned to regional and SCC goals

Quality, Risk & Governance

- Ensure compliance with aged care standards, policies, and legislation

- Partner with Quality and Clinical leaders to embed a strong governance approach

- Support accreditation readiness and continuous improvement planning

- Monitor risks and escalate issues in line with SCC governance frameworks

- Lead and/or support complaint resolution with transparency and empathy

- Ensure that a continuous improvement approach is adopted across the area to ensure the delivery of individualised, high quality, compassionate care

Workforce Leadership & Capability

- Build a strong area leadership pipeline through coaching and succession planning

- Ensure performance, development, and reward systems are consistently applied

- Partner with P&C on employee relations, workforce planning, and leadership uplift

- Support the attraction and retention of high-quality talent aligned to SCC’s values and goals

- Recognise great work and address underperformance early

Stakeholder, Community & Strategic Collaboration

- Maintain strong working relationships with internal stakeholders across Care, Quality, Finance, and ER

- Strengthen SCC’s reputation through local engagement and relationship building

- Collaborate with Home Care and Retirement Living to deliver connected services

- Influence and support cross-functional projects that deliver whole-of-organisation outcomes

- Represent SCC at key stakeholder events and community forums

- Foster trusted relationships with families, communities, and partners

**What you will bring**

We are looking for a strong Operational Manager with a minimum of 3-5 years' experience. You are a current Registered Nurse and have a solid background in a similar position. There is regional travel across 4/5 sites, and four Residential Managers reporting into you.

- **A proven track record of leading multi-site aged care or healthcare operations**

- Deep understanding of aged care funding, governance, and compliance frameworks

- Strategic mindset with ability to translate goals into action across multiple teams

- Confident leadership that builds capability, culture, and performance

- Strong interpersonal and stakeholder engagement skills

- Analytical skills and ability to use data to inform decisions

- Relevant tertiary qualifications in health, management, business or related field

**About Southern Cross Care (NSW & ACT)**
- At SCC (NSW & ACT), people are at the heart of everything we do _We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. _We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care. _
- Join us