Operations Officer

**About the Role**
A fantastic opportunity to join our Finance, Transformation & Operations divison.

The purpose of this position is to work within the Deceased Estates team providing administration support to branches, Customer Connect, and customers in relation to Deceased Estates. Ensuring that customer requests from Branches and other Operations personnel are processed in an efficient and accurate method in line with Banking Code of Practice (BCOP) guidelines.

The position is also expected to provide feedback on processes and or system improvements to improve the functioning of the department in areas of their responsibility.

This is the perfect role for someone looking to step out of Branch Network, or someone with an administrative background looking to get their foot in the door with the Banking & Finance Industry.

Key accountabilities
- Processing of deceased notifications in BOQ Group systems
- Responding to solicitors, Public Trustee, Executors for estates
- Adhering to BCOP standards and timeframes
- Attending to refunds of any account fees and charges
- Finalisation of estates
- Complete all daily processing within the specified time frames, ensuring BOQ meet all industry obligations.
- Action all AOM Tasks daily
- Monthly reconciliations for internal suspense accounts with daily monitoring
- All identified mandatory training to be completed and assessment successfully undertaken in accordance with the business training plan.
- All compliance policy and procedures are followed, with any breaches promptly escalated.

**About you**

It is a preferred that you have experience within the Banking & Finance industry or strong experience within administration/operations/back office. You will have high attention to detail, ensuring all data is accurately entered and processed whilst effectively working with high volume and handling high pressure.

Our Operations Officer will enjoy problem solving, identifying issues and working proactively both individually, within the team and with other stakeholders.

If the above role sounds like you and you feel that you can bring enthusiasm and energy to a high performing team, then we would love to hear from you

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02607