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Suburban Study Hub Coordinator

2 weeks ago

Macquarie Fields, Australia TAFE NSW Full time

**Suburban Study Hub Coordinator**

**Macquarie Fields Suburban Study Hub**

**Macquarie Fields Campus**

**Temporary Full-Time until November 2027**

**$156,038 Package included salary ($124,547 - $137,476) per annum, plus employer’s contribution to superannuation and annual leave loading.**

**At TAFE NSW, we are dedicated to life-changing impact.**

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

**We invest in our people.**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a variety of flexible working options.

**About the role**

Located in the heart of Western Sydney the Macquarie Fields Study Hub is designed to make tertiary education more accessible for local students. The Hub offers campus-style study spaces, on-site academic and administrative support, and a range of student services. Open to learners enrolled in any Australian tertiary institution, the Study Hub creates opportunities for students to pursue post-secondary education without the need to travel or relocate, making higher education more achievable for the Western Sydney community.

As the Hub Coordinator, you will manage the day-to-day operations of the Suburban Study Hub working to nurture the engagement, self-efficacy, wellbeing and retention of students pre, during and post their course. You will implement projects, build partnerships with schools, community & industry, and work to create opportunities for local community members to participate in tertiary education.

This innovative project is supported by the Australian Government through the Suburban University Study Hubs Program.

**About you**
- An all-rounder who thrives in a dynamic environment, bringing a broad skill set and a can-do attitude to whatever the day demands.
- A warm, emotionally intelligent and caring person.
- A well organised and enthusiastic self-starter.
- A great communicator, connector and collaborator with the ability to build strong relationships with diverse stakeholders.
- An individual who is dedicated, passionate and enthusiastic about creating opportunities for students.
- An individual with the agility to execute plans and manage the day to day running of the hub.
- An ability to manage staff, lead multiple projects and manage competing priorities.

**Highly regarded**:

- Collaborate with associations and career advisors network groups to build partnerships and strengthen career pathways.
- Strong project management skills and the ability to work independently to meet deadlines.
- Design, deliver and assess events and activities aimed at improving student employability and industry experience.
- Offer personalised career guidance and recruitment advice to support students, prospective students, and recent graduates in enhancing employability.

To find out more about the role, click to view the Position Description

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEST Sunday 3rd August 2025**
- Your current resume
- Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.

**Targeted Question 1**:The Macquarie Fields Suburban Study Hub will serve students from multiple institutions, many of whom are new to tertiary study or have had poor past experiences with educational providers. You’ll need to deliver a consistent, high-quality service in a brand-new setting with evolving systems, one staff member, and a wide range of student needs. Describe a time when you had to design or transform a customer-facing service model under tight operational constraints. How did you ensure the service was genuinely customer-centred, scalable, and measurable? What unexpected challenges did you encounter, and how did you address them?

**Targeted Question 2**:This role requires you to engage and influence multiple stakeholders across government, education, and community sectors, many of whom may have competing priorities or limited understanding of the Macquarie Fields Suburban Study Hub’s purpose. Explain a time when you had to develop and execute a multi-channel communication strategy