Customer Operations Specialist

3 days ago

Macquarie Park, Australia Study and Work Full time

Prompt response and follow up to customer inquiries to ensure customer satisfaction with the results.
- Be a customer advocate internally within Employer's to resolve product or service concerns by clarifying the customer’s complaint, determine the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
- Records kept of customer inquiries, comments, and complaints, utilizing the SFDC case management system where appropriate.
- Unresolved issues directed to the designated resource utilizing the SFDC cases management system.
- Able to obtain and evaluate all relevant information to handle product and service inquiries to ensure customer satisfaction is achieved and record details of all actions taken.
- Achievement Indicators_
- Able to receive, process and verify the accuracy of sales/service/return orders from customers utilizing the Salesforce and SAP
- Able to organize workflow to meet customer requested timeframes.
- Customer’s delivery and quality expectations are met through proactive communication and coordination with internal departments.
- Management of open sales/service/return orders, proactively escalating and expediting internally to ensure positive customer outcomes.
- Managing customer expectation and communicating information to customers
- Customer information is correct, and all requested changes are reviewed, validated, and updated in a timely manner so that orders aren’t delayed.

**Requirements**:

- Core Competencies_
- Ability to use SAP, CRM and Microsoft Office systems.
- Good interpersonal communication skills
- Results, customer, and quality focused
- Strong attention to detail
- High capacity to learn quickly.
- Experience_
- A minimum of one years’ experience in a similar role
- Demonstrated experience utilizing SAP for relevant sales and service order business processes.
- Proven experience of employing a high level of initiative and self-motivation to achieve performance standards.

Its a 3 months full time contract role. Attractive Hourly Rates.

  • Customer & Operations Specialist

    1 week ago

    Macquarie Park, Australia Metcash Full time

    At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love...

  • Retailer and Customer Service Specialist

    1 week ago

    Macquarie Park, Australia Metcash Full time

    At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love...

  • Customer Service Operator

    5 days ago

    Macquarie Park, Australia Douglass Hanly Moir Pathology Full time

    **Douglass Hanly Moir Pathology is an established and well-respected pathology practice, offering comprehensive, high-quality pathology across NSW and north-west Victoria. Our practice is managed by doctors for doctors and our success is driven by the innate understanding that Medical Leadership facilitates the highest standards of professional and...

  • Customer Service Operator

    1 week ago

    Macquarie Park, Australia Douglass Hanly Moir Pathology Full time

    **Refcode:R23137**: Position type: Full-time/Part-time Location: Macquarie Park, NSW **Douglass Hanly Moir Pathology and Barratt & Smith Pathology is an established and well-respected pathology practice, offering comprehensive, high-quality pathology across NSW and north-west Victoria. Our practice is managed by doctors for doctors and our success is driven...

  • Marketing & Sales Operations Specialist

    2 weeks ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Opportunity for a highly organised Marketing & Sales Operations Specialist to join our successful IDS business in Sydney! We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination...

  • Customer Engagement Specialist

    2 weeks ago

    Macquarie Park, Australia DXC Technology Full time

    DXC Technology (NYSE: DXC) - where talented individuals embrace change, seize opportunity, and help shape the future of customer success. DXC has a strong and established presence in the Australian insurance sector. We manage workers’ compensation claims as an agent in Victoria and also oversee self-insurance and general insurance claims across a variety...

  • Digital Marketing Operations Specialist

    1 week ago

    Macquarie Park, Australia Organon Full time

    Organon is a Women’s Health Company that believes in a better and healthier every day for every woman! We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon is our...

  • Customer Service Specialist

    2 weeks ago

    Macquarie Park, Australia DXC Technology Full time

    **Job description** As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer Service Specialist...

  • Customer Insights

    7 days ago

    Macquarie Park, Australia Organon Full time

    Organon is a Women’s Health Company that believes in a better and healthier every day for every woman! We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon is our...

  • Operational Support Specialist

    2 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    **Job Description**: - ** 3x newly created project roles - 12 months**: - ** Be part of a supportive and inclusive ‘people first’ culture**: - ** Enjoy the benefits of a NFP organisation including salary packaging** Looking to step away from facility management? We have a newly created opportunity for **3 Operational Support Specialist’s** to join...