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Customer Service Team Leader
3 weeks ago
We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands **Ray-Ban, Oakley**, **Oliver Peoples, Persol, Costa** and more, alongside esteemed licensed brands such as **Tiffany & Co, Burberry**, and **CHANEL** whilst our cutting-edge lenses **Varilux**and **Transitions** lead the industry in innovation. In **Australia**and** New Zealand,** we operate the iconic retail and eye care brands**:Sunglass Hut, Oakley, OPSM, Ray-Ban**and **Laubman & Pank.**Every day, EssilorLuxottica’s _190,000 employees in 150 countries _work towards a common mission to help people _see more and be more._
As our **Optical Customer Service Team Leader** in our **Windsor**location you will lead our local Customer Service team to deliver the highest level of service and experience for our customers around Queensland.
You will be trained to become a key point of contact in the business for our customers and our internal team (Account Managers, Production and Logistics team), ensuring our standards of Customer Service continue to improve and support our growth efforts. You'll be focused on supporting your team of 4 to go above and beyond the expectations of the customer and be relied on for tehcnical and trouble shooting advice.- Optical Knowledge- Leadership experience- Innovative thinker- 2 or more years’ experience in customer service, ideally within a call centre environment- Excellent interpersonal and communication (both written and verbal) skills- Great business acumen- Strong computer literacy, including navigating ordering systems and tools- High attention to detail
**_About You:_**- Natural people person and leader- Interest in pursuing a career in the optical industry- Highly organised, and able to manage multiple tasks simultaneously- Reliable, punctual, proactive and enthusiastic
If you can see yourself having a great career in the Optical Industry, we'd love to hear from you.
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
