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Customer Service Officer

3 weeks ago

Windsor, Australia AMA Group Non-Drive Full time

Join a welcoming team for the long term
- Permanent position, Monday to Friday
- Grow your career with our friendly team

Shipstone Accident Repair Specialists in Windsor is an I-CAR Gold Class repair facility, committed to the highest standards of repair for prestige vehicles. They are accredited by 9 OEM brands: Lamborghini, Porsche, Audi, VW, Jaguar/ Land Rover, Bentley, Skoda, and Nissan GTR.

Everyone in the 19-strong team is clear on their role, fully trained, and supported by the rest of the team to provide excellent results for customers. The team is also backed by state-of-the-art technology, including Rupes dust extraction systems, new GYS and OEM Spot and MIG welders, GYS Steel and Aluminium Dent Removal systems, and PDR and Glue Pull systems. The site is close to Brisbane CBD and easy to reach by car or public transport: 600-700 m from Albion Train Station, Abbotsford Road and the M7.

**The Opportunity**:
We have an exciting opportunity for a Customer Service Officer to join the team at Shipstone Accident Repair Specialists, Windsor.

Permanent position. Monday to Friday

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._