Customer Service

7 days ago

Bedford Park, Australia Westpac Group Full time

**Ever wondered what a career in Customer Solutions could look like?**:

- **Are you looking for a career that can really make a difference and have an impact in people’s lives?
**How will I help?**

As a Team member of the Customer Solutions y ou’ll play an important and significant part in the future of a Westpac and it's customers. A role within the team will be critical for our customers in finding a solution to bring their secured and / or unsecured account/s in to order in a timely manner. The engagement with customers can occur through any point in the lifecycle of the customers accounts and therefore the team member must have capability to handle customer situations pre and post write off. You will:

- Make outbound calls and receive inbound calls from customers and at times from partners, across different product portfolios to assist with recovering overdue balances from accounts.
- Negotiate and listen to our customers, referring for hardship assistance where appropriate or referring customers to seek independent financial advice.
- You will be an advocate of change initiation and actively participate in continuous improvement ideas/activities to improve the customer experience & provide business benefits experience, meeting customer needs and balancing commercial outcomes.
- May be required to support a customer through Collections or Hardship activities.

**What’s in it for me?**

We want you to love what you do - and where you do it. You’ll be paid competitively, while being in a great position to grow your career - with a range of online learning, training, and career planning tools available to you. Some of the best banking, wealth and insurance benefits that are out there will be on offer - and you can even take paid volunteer leave or secondments as well.

**What do I need?**
- Strong administrative skills, able to assess and validate various documents and follow processes and policy, within a highly compliant environment
- You are adaptable, resilient and strive working with limited supervision
- Strong attention to detail confident identifying and investigating errors
- Confident communicator - both written and verbal - able to build professional partnerships with internal and external customers

**What’s it like to work there?**
When you join, you’ll become part of the broader Westpac Group family - where we aim to be a friendly, switched-on team working for a single purpose - Helping Australians Succeed - it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility

**How do I Apply?**

Start here. Just click on the **APPLY **button.

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