Customer Solutions Consultant

5 days ago

Bedford Park, Australia Westpac Group Full time

Permanent, full-time opportunity
- Bedford Park location, within a supportive and fast-paced team
- Work for the wealth management arm of the Westpac Group, with great benefits

**How will I help?**

BT is the wealth management arm of Westpac Group; we aim to provide solutions for our customers in the creation and management of wealth.

We are looking for a Customer Solutions Consultant to join the Reconciliations team, where you would be responsible for supporting and executing the BT customer experience through providing accurate and timely reconciliation of outstanding items.

This is a full-time role, working business hours (9-5, Monday to Friday), based out of Bedford Park. There is flexibility to work from home once fully trained and competent in your role.

You will be responsible to:

- Investigate all outstanding reconciliation items
- Identify the area responsible for resolution of issue and work with teams to resolve in the most effective manner
- Follow up progress and resolution of issues within service levels
- Manage Daily Cash Flow requirements to custody accounts
- Assist with the preparation of End of Month reporting, and regular reporting

**What’s in it for you?**
You will build your profile internally with senior stakeholders and be part of the future of a business that has been around for 200 years. You'll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts.

**What do I need?**

To be successful in this role you will have a desire to learn and develop your career within financial services. You will have a passion to do “whatever it takes” to provide a great customer service experience. You will enjoy a fast-paced working environment and be a strong team player.

You will also have:

- Exceptional customer service skills
- Strong verbal and written communication skills
- High level attention to detail and accuracy
- Good computer skills and ability to learn new systems

**What is it like to work there?**
As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth and insurance benefits in the market. We’ll even pay you to do volunteer or community work. We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

The health and well-being of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

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