Customer Solutions Consultant

4 days ago

Bedford Park, Australia Westpac Group Full time

A fantastic opportunity to join a supportive and caring team culture
- Bring your passion for customer service and help us achieve Westpac Vision
- Full-time, 12-month fixed term position with the views of becoming permanent

**How will I help?**
ASGARD Equities is responsible for the end-to-end processing of Equity Transactions, including but not limited to the processing of equity transfers, HIN set-ups, CHESS amendments, equity trading & settlements and Income/Corporate Actions.

You will be responsible for processing in a timely manner requests for transfers and Equities Transfers, instruction and processing of all Corporate Action elections & Income in line with CGT requirements as advised by our customers. You will also act as a point of contact for any customer queries that are unable to be answered by the BT Customer Relations team and resolve other customer issues.

**What’s in it for me?**
As part of the BT team within the Westpac Group you will join a team passionate about helping people prepare for their best financial future. Working in a dynamic and goal-driven environment, you will receive ongoing training to improve cross skilling capabilities across the business. You will work in an inclusive team environment where life-long friendships can be made. Other benefits include but are not limited to:

- Opportunity to work overtime. Penalty rates will apply
- Full training provided from day one to ensure your success in the role
- Flexibility to work from home 3 days a week post training
- Your success will be rewarded, and your development will be encouraged

**What do I need?**
- You will also have strong processing skills with excellent attention to detail and accuracy
- Confident in building relationships with internal and external stakeholders
- Ability to work autonomously and would describe yourself as proactive
- Tech savvy and have experience using multiple systems
- Ideally, you will have experience working in a highly compliant and risk adverse environment

**What’s it like to work there?**
As Westpac’s Australian wealth and insurance business, we provide our customers with a full spectrum of wealth services - delivering beyond expectations in our ambition to become one of the world’s great service companies. We aim to provide a dynamic, supportive, and friendly environment. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces if required.

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