Front Office Supervisor

**Job Number** 23197056

**Job Category** Rooms & Guest Services Operations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Are you curious, outgoing and warm? Pier One Sydney Harbour is looking for you, someone with a passion for events, attention to detail and more As a Front Office Supervisor, you will be able to develop your skills while being motivated by the Sydney lifestyle, surrounded by major Sydney icons. With no two guests being alike, our service style reflects this. We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

**Position Summary**:

- Supervise the front office team, supporting them with general operational tasks
- Fueled by our love of the hyperlocal, be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, delivering a mind-blowing service through each guest experience
- Build and strengthen relationships with existing and new guests to create memorable moments and enable future bookings
- Take guest reservations and perform cash handling & credit card responsibilities
- Oversee service standards whilst identifying and implementing improvement initiatives
- Be a thoughtful and dynamic supervisor by providing motivation and support to the team
- Plan and execute team building activities so associates feel connected and immersed within the Pier One culture

**About You**:

- Experience with OPERA property management system or similar
- Relevant experience in a similar supervisory role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.