Front Office Supervisor

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a **Front Office Supervisor**at The Star Grand, reporting to the Front Office Manager, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in our iconic and prestigious property. You will play a crucial role in overseeing the Front Office Operations.

This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team.

**A few of your responsibilities**
- Leading, motivating and engaging our Front Office Agents to continuously deliver five-star service
- Ensure the professional and efficient operations of the Front Office team
- Respond to guest feedback and implementing changes to prevent reoccurrence
- Encourage a positive working relationship between departments and team

**What we are looking for**
- Previous duty manager/supervisory experience in hotel/hospitality environment is advantageous
- Knowledge in Opera Property Management System (PMS) or similar
- Ability to work independently and take actions on guest requests appropriately
- Second language (e.g., Mandarin or Cantonese) is advantageous
- Flexible availability to work across a 7-day roster

**About you**

As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our hotel operations at The Star Grand. Join us in making a difference.

**What can we offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**

Click on the link below to make your next career move with The Star.