Front Office Supervisor

Additional Information Job Number25139687 Job Category Finance & Accounting Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000 Schedule Full Time Located Remotely?N Position Type Non-Management

At Pier One Sydney Harbour, the night shift is more than just quiet hours.
It's a time for precision, care, and exceptional service.
We're looking for a Front Office Supervisor – Nights who's calm under pressure, detail-oriented, and passionate about creating seamless overnight experiences for our guests.
If you thrive in a leadership role and enjoy being the go-to person when the lights are low, this is your moment.
About the Role
As Front Office Supervisor – Nights, you'll support the Night Manager in overseeing the hotel's overnight operations.
You'll ensure guest arrivals and departures are handled smoothly, accounts are balanced, and service standards are upheld.
From managing security protocols to assisting with audit tasks, you'll be a key player in maintaining the integrity and excellence of our front office team.
Key Responsibilities

Assist the Night Manager in balancing daily transactions across all outlets
Provide efficient, professional service for guest check-ins and check-outs
Maintain accurate guest accounts and ensure all postings are correct
Uphold strict security procedures to protect guest confidentiality and safety
Respond to guest inquiries and resolve issues promptly and professionally
Monitor and report safety hazards or system issues
Ensure wake-up calls, mail, messages, and parcels are processed accurately
Liaise with Housekeeping regarding room status and lost property
Complete audit tasks and ensure accurate cashiering balances
Maintain and secure express checkout envelopes and safety deposit boxes
Support valet parking and assist guests with luggage if required
Lead by example in delivering Total Customer Satisfaction
Ensure smooth handovers and clear communication between shifts
Participate in training sessions and departmental briefings
Promote hotel services and actively upsell special offers
Maintain grooming, conduct, and performance standards
Maintain confidentiality of guest and staff information
Induct and support new team members, ensuring brand standards are upheld
Use guest feedback to improve service delivery and team performance

About You

Previous experience in front office or night audit roles
Strong leadership, communication, and problem-solving skills
Calm, confident, and professional under pressure
Detail-oriented with a passion for guest service
Familiarity with hotel systems and audit procedures
NSW RSA certification and full working rights in Australia
Flexible availability including overnight shifts, weekends, and holidays

Why You'll Love It Here

Be part of a team that values trust, respect, and excellence
Enjoy complimentary meals, coffee, and uniform care
Access exclusive hotel and travel discounts for you, family and friends
Grow your career with world-class training and development programs
Thrive in a supportive, inclusive workplace culture
Participate in our Employee Assistance Program and referral incentives

Ready to lead the night with confidence and care? Apply now and help us create unforgettable overnight experiences at Pier One Sydney Harbour.

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all.
If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation.
If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ak.sydak.hr@autographhotels.com.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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