Payments Officer

**Working at Wisr**

As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning), you are empowered to own your role, your development and the space that you play in.

We value psychological wellbeing and safety, fostering a high-performing culture which enables continuous learning and growth. That ethos has earned us a spot on multiple ‘Best Places to Work’ lists over the years. We want you to bring your whole self to Wisr, so don’t worry about ticking all the boxes right away. If this role resonates with you, we want to hear from you

We are a people first business and flexibility is key to that - whether you prefer to be in our beautiful office space full time or prefer to work in a hybrid manner, we don’t mind

**About the role**

As a Payments Solutions Officer, you will be a key part of the daily loan settlements and disbursement functions across Wisr’s core product. By leveraging your analytical skills and technical knowledge within the financial services space, you will provide a high level of customer service to our direct customers and brokers.

This role will be supporting our wider lending team, ensuring that accurate information and calculations are provided in a timely manner.

**What you'll do**:

- Perform daily receivables functions, this involves clearing and allocation of funds, management of arrears positions and treatment of dishonours.
- Support our customers with Loan Servicing enquiries, and maintain exceptional customer service standards
- Support the 'Wisr App' weekly payout process - An Australian first innovation that helps customers pay down their debts faster.
- Support monthly Aggregator and Broker commissions, including any clawback of commission. This activity is critical and employs highly effective analytical skills, used to run large macros, evaluate data for accuracy and prepare banking payment records.
- Analyse and reconcile inflows and outflows of financial transactions ensuring information is accurate and up to date.
- Support funder loan sales ensuring the ledger is updated to reflect changes accurately, there is little margin for error.
- Consistently strive for quality outcomes, understand operational risk implicitly and take the lead to identify potential risks and contribute to remediation actions.
- Think innovatively, challenge the status quo and put forward recommendations that aim to improve the current state and contribute to our automation agenda.
- Provide exceptional customer service and support throughout the lifecycle of our Wisr loan products. Be a point of reference and resolve complex issues with ease and confidence.

**About you**

With the customer at the core of everything you do, you will have excellent verbal and written communication skills as well as an eye for detail and an analytical mindset.

**To be successful in the role, you’ll also have**:

- Tertiary qualifications are highly desirable
- A good understanding of Australia’s banking and payments landscape
- Proven track record with customer service
- Strong analytical and problem-solving skills with the ability to search for the answers to problems
- Solid understanding of Operational Risk across transaction processing functions
- Exceptional communication skills, both written and verbal and attention to detail
- Highly energized, proactive and a multi-tasker
- Ability to work in a fast-paced environment where change is constant

**Some of Our Perks & Benefits**
- Flexible and hybrid working
- $500 every year to spend on your wellbeing
- Generous paid parental leave to support your transition to parenthood
- Unlimited Udemy access to learn new skills (maybe this is the year you learn how to take up your pants instead of asking your mum)
- Employee share incentive programmes
- Outdoor rooftop terrace overlooking the Opera House - what a view
- Casual dress code - wear what you’re comfortable in (band tees and funky socks encouraged)
- Table tennis and regular tournaments
- Arcade machine & massage pod
- Regular social events and awesome team offsites
- It’s 5pm somewhere in the world, so finish off the day with a Wisr Beer

**You’ve read this far, soWho the hoot are Wisr?**

We’re on a mission to bring people closer to financial wellness and make a real difference in the world, starting right here in Australia. The way we’re doing it is pretty cool too. We offer smarter, fairer loans that help people kick their goals sooner, a nifty round up tool to help people get out of debt and save even faster, and a dashboard that helps people track and improve their credit scores.

Now is the time to join one of Australia’s fastest growing ASX-listed fintechs. We are proudly purpose-led with a track record of consistent quarte