Payment Services Officer

1 day ago

Sydney, New South Wales, Australia Teachers Mutual Bank Full time $60,000 - $90,000 per year

About the Role

As a Payment Services Officer, you'll be responsible for accurately processing payments across multiple systems including Direct Entry, BPAY, Member Chequing, and NPP. You'll manage exceptions, disputes, and client queries, ensuring compliance with AML/CTF requirements and maintaining secure access to client funds.

You'll work closely with the Team Leader, Payment Services, and contribute to the smooth operation of our Payments & Corporate Member Services section.

This role is a full time permanent position.

Key Responsibilities

  • Process daily payment files and manage exceptions, returns, and disputes
  • Action card reports, cheque/deposit book orders, and direct debit stop requests
  • Respond to client queries and update member records accurately
  • Maintain daily/monthly statistics and advise Treasury on file values
  • Identify opportunities to enhance member experience and reduce costs
  • Ensure compliance with regulatory and risk management obligations

What You'll Bring

  • FSR Tier 2 accreditation
  • Strong customer service and problem-solving skills
  • Excellent communication and listening abilities
  • Proficiency in Microsoft Office and core banking systems
  • High attention to detail and accuracy
  • A passion for delivering outstanding member experiences

About UsTeachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service.

We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn **How to apply 

Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact      

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.**

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