Customer Care Consultant

3 days ago

Melbourne, Victoria, Australia McMillan Shakespeare Full time $55,000 - $70,000 per year

At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the biggest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.

  • Start dates: 29th September 2025

  • Enjoy working 2 Days in Office and 3 Days from Home

As a Customer Care Consultant in our Melbourne or Adelaide contact centre, you will champion our value of Customer Always, demonstrating a customer-centric mindset in all your interactions.  You will be the first point of contact for customers, responding promptly, helping with inquiries, resolving issues, and explaining technical information in a simple manner.

These roles provide an entry point into the Financial Services industry. We will provide you with all the tools and the training that you need to succeed.

Why MMS?

  • We believe we are Better Together; we work together to do the right thing and deliver better outcomes for our customers and each other
  • We provide you with all the necessary training in salary packaging and novated leasing
  • Work-Life Balance - 38 hours a week with a rotating roster between 8am and 7pm, no weekend work
  • We provide you with everything you need to get started, you'll receive a company laptop, monitor, keyboard, mouse, and headset

What's your contribution?

  • A strong customer service focus
  • Recent experience working in Contact Centre, Retail or Hospitality
  • You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues
  • Keen problem solver who thinks outside the box
  • Exceptional verbal and written communication skills
  • Demonstrated attention to detail
  • Solid experience learning and using new systems

If your application is successful, you will be sent an Invitation via email in the next few days to take part in Video Interview for this position.

Once you have completed the Video Interview, and you have been successful we will then be in contact with you via phone for the next step in the Selection process.

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

·       We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

·       We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.

All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with a disability and require adjustments to our recruitment process, please contact us

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