Customer Service Supervisor

7 days ago

Surfers Paradise, Australia National 360 Full time

**About National 360**

National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support and Early Childhood services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. Continuing its exciting national expansion, the business aims to become the number one provider of allied health services in the country via the continued attraction, development and retention of high-quality leaders, clinicians, and support staff. We celebrate diversity and provide an inclusive workplace with people from all backgrounds, interests, and experiences.

**About Our Benefits**

360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing. When you join National 360, you will have access to:

- Flexible working practices, including adjusted working hours & 1 working from home day
- 5 weeks of annual leave through our Purchased Leave Scheme.
- Generous paid parental leave entitlements.
- Exclusive perks & discounts from a range of retailers including Chemist Warehouse, Event Cinemas, and Virgin Australia.
- Financial incentives for the demonstration of our company values.
- Novated leasing and salary sacrificing.
Pet friendly offices where your four-legged friend is welcome
- Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF.
Company-sponsored team events and recognition awards.
- Professional counselling with a registered psychologist through our Employee Assistance Program.
- A company laptop
- Movement & mindfulness workshops.

**About the role**

We are seeking a hands-on **Customer Service Supervisor **who has a customer-centric approach and will use their proven leadership experience to take the team to the next level. Reporting to the General Manager Customer Engagement, this role will work collaboratively with local clinical leaders to support the delivery of first class clinical services.

Your duties will include:

- Leading a region within the national Customer Service Team, including identifying training needs and mentoring/coaching to address any skill gaps
- Providing exceptional support as member of your local Team
- Training and developing a high performance and customer-focused team
- Accountability for the Customer Service Team’s daily KPIs
- Enhancing existing customer service/administration processes
- Administration/data entry
- Developing reports for management
- Liaising with and providing administration support to internal staff including clinicians and Team Leaders
- Working on various projects

**Office location**: Varsity Lakes, Gold Coast

**About you**
We like to keep an open mind when it comes to bringing Customer Service Representatives and Supervisors on board With that being said, there are a few requirements for our Supervisors which are:

- Experience working as part of a high performing Customer Service Team and meeting KPIs/targets
- Previous experience working in a supervisory/leadership capacity
- Strong written & verbal communication skills
- Outstanding attention to detail
- Intermediate MS Office (Word and Excel) and data entry skills
- Knowledge of NDIS, TAC (highly desirable)
- NDIS worker screening clearance and WWCC (or willingness to apply)
- Ability to meet the VIC Government mandate for COVID-19 vaccinations

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

Business, Administration, Customer Service.

  • Restaurant Supervisor

    3 weeks ago

    Surfers Paradise, Australia Artesian Hospitality Full time

    **The Role**: Surfers Pavilion is seeking passionate and driven individual to take on the role of **Restaurant Supervisor**. - Flexibility and availability for early morning shifts - Someone who has a strong understanding of the day-to-day operations of running a restaurant - A passion for sequence of service and a desire to create an amazing experience for...

  • Property Inspection

    3 weeks ago

    Surfers Paradise, Australia Hostrelax Property Management Full time

    **Job Title**: Property Inspection & Housekeeping Supervisor **Location**: Surfers Paradise, Gold Coast **About Us**: HostRelax is a professional company dedicated to providing high-quality short-term rental management services. We are customer-centric, detail-oriented, and committed to delivering an exceptional accommodation experience for our guests. We...

  • Supervisor

    5 days ago

    Surfers Paradise, Australia Grunt Restaurants Full time

    Hogs Breath Cafe has been proudly serving customers for over 30 years. We are famous for our slow-cooked 18hr prime rib, icy cold beers, and of course our curly fries. But what sets us apart the most is our customer service and that's where you come in, so we are looking for some amazing people to join our team at our Surfers Paradise. So if you have a...

  • Climb Supervisor

    7 days ago

    Surfers Paradise, Australia Dreamworld Full time

    **Climb Supervisor** **(**Requisition ID**:016172**)** **Description** Are you an experienced leader in the Hospitality / Tourism industry with a passion for adventure and delivering exceptional guest experiences? SkyPoint is excited to take the Climb team to new heights with an enthusiastic and experienced supervisor. In this newly created position, you...

  • Food and Beverage Supervisor

    4 weeks ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Housekeeping Supervisor

    3 weeks ago

    Surfers Paradise, Australia silk Full time

    Full time permanent role - job security - competitive salary + employee benefits - Career development opportunities - Gold Coast - **Part Time permanent role - (38hrs per week/5 days)**: - **Located in Gold Coast**: - **Requires valid working rights in Australia** **The Role** We are seeking a passionate and experienced Housekeeping Supervisor to join...

  • Housekeeping Supervisor

    5 days ago

    Surfers Paradise, Australia silk Full time

    Full time permanent role - job security - competitive salary + employee benefits - Career development opportunities - Gold Coast - **Part Time permanent role - must have flexibility to work weekends (38hrs per week/5 days)**: - **Located in Gold Coast**: - **Requires valid working rights in Australia** **The Role** We are seeking a passionate and...

  • Event Supervisor

    2 days ago

    Surfers Paradise, Australia Dreamworld Full time

    **Event Supervisor** **(** **Requisition ID***: **015404** **)** **Description** - **Plan and execute events from the top of the Q1 building!**: - **Lead and coach a team to deliver outstanding events!**: - **Full time salaried role.** Have you ever wanted to be the chief party planner at the top of the Q1 Building? SkyPoint is located atop the tallest...

  • Restaurant Supervisor

    2 days ago

    Surfers Paradise, Australia Grunt Restaurants Full time

    Hogs Breath Cafe has been proudly serving customers for over 30 years. We are famous for our slow-cooked 18hr prime rib, icy cold beers, and of course our curly fries. But what sets us apart the most is our customer service and that's where you come in, so we are looking for some amazing people to join our team at our Surfers Paradise. So if you have a...

  • Functions Supervisor

    2 days ago

    Surfers Paradise, Australia BMD Northcliffe Surf Club Full time

    This is an exciting opportunity to join the management team of the award-winning BMD Northcliffe Surf Club. For this new role we are searching for 2 Functions Supervisors who will work directly with our Functions Coordinator to deliver exceptional experiences for our members and guests. You will have an amazing work life balance with a favourable 4 day on 4...

  • Customer Service Manager

    3 weeks ago

    Surfers Paradise, Australia Service.com.au Full time

    Key Responsibilities: - Develop and implement customer service policies and procedures. - Manage and lead a team of customer service staff. - Improve customer service experience, create engaged customers, and facilitate organic growth. - Take ownership of customers' issues and follow problems through to resolution. - Set a...

  • Bar Supervisor Edgewater

    4 weeks ago

    Surfers Paradise, Australia Mulpha Full time

    **Description**: THE OPPORTUNITY Come and be part of fun! Mulpha Hospitality are eagerly recruiting for Edgewater Restaurant as we continue to grow. We are currently recruiting for Experienced Bar Supervisor with 2 plus years of high-end bar or restaurant experience. We are seeking talented individuals with a passion for service, love of wine and food, and...

  • Luxury Day SPA Supervisor

    4 weeks ago

    Surfers Paradise, Australia LANSPA Full time

    We are seeking a highly skilled and dedicated individual to join our team as a Luxury Day Spa Supervisor. This position requires a versatile professional who can effectively manage spa operations, provide exceptional customer service, and perform beauty therapy treatments. **Responsibilities**: **Spa Operations Management**: - Oversee the day-to-day...

  • Food Services Supervisor

    16 hours ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24199836 **Job Category**Food and Beverage & Culinary **Location**Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure...

  • Housekeeping Supervisor

    3 weeks ago

    Surfers Paradise, Australia Global Hospitality Solutions Full time

    **We are seeking for an enthusiastic Cleaning Superstars to join our Housekeeping Team.** **We offer**: - Flexible hours to suit work/life/study balance - Career growth opportunities - Secure Part-Time role - **Competitive hourly rates From $25.80 - $58.05 p/h**: - Reward and Recognition program - Well established with supportive culture - Commitment to...

  • Food and Beverage Supervisor

    6 days ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** Food and Beverage Supervisor **Job Number** 24147272 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Food and...

  • Concierge Supervisor

    3 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24028705 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Concierge Supervisor** **About the Company** **Marriott...

  • Misono Restaurant Supervisor

    3 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 22172362 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott International** portfolio of brands...

  • Concierge Supervisor

    4 days ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24165237 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Concierge Supervisor** **About the Company** **Marriott...

  • Food & Beverage Supervisor (Fixed-term)

    7 days ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24110362 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Food & Beverage Supervisor - Chapter & Verse (fixed-term...