Customer Service Manager

1 week ago

Surfers Paradise, Australia Service.com.au Full time

Key Responsibilities:

- Develop and implement customer service policies and procedures.
- Manage and lead a team of customer service staff.
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Take ownership of customers' issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor, and develop customer service agents and nurture

Holders of a diploma or higher in management, communication or marketing will be preferred.

**Job Types**: Full-time, Permanent

Pay: $75,000.00 - $100,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 07/10/2024

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