Climb Supervisor

**Climb Supervisor** **(**Requisition ID**:016172**)**

**Description**

Are you an experienced leader in the Hospitality / Tourism industry with a passion for adventure and delivering exceptional guest experiences? SkyPoint is excited to take the Climb team to new heights with an enthusiastic and experienced supervisor.
In this newly created position, you will play a crucial role in ensuring the smooth and safe operation of SkyPoint Climb. Your leadership will drive a high-performance culture, ensuring guest experiences exceed expectations while maintaining the highest safety standards. You will support management in achieving financial success and operational excellence through effective team leadership, training, and rostering.

**Why work with us**:

- Exceptional leadership training and development, we are passionate about growing and retaining our team.
- Free entry and discounts across Dreamworld, WhiteWater World and SkyPoint.
- Access to an online platform with hundreds of dollars of direct savings each year on everyday purchases, from some of Australia's biggest retailers.
- Laundered uniforms and onsite parking.
- Fun and exciting work environment with the best views on the Gold Coast.
- Enjoy a balanced schedule with a fixed roster and one weekend day off each week.

**Your new day-to-day**:

- Oversee daily climb operations, ensuring guest experience and safety are top priorities.
- Lead, coach, and support the climb team to foster a positive team culture.
- Conduct ongoing training and performance reviews to uphold safety and service excellence.
- Ensure effective communication between departments and external stakeholders.
- Maintain and manage PPE and climbing equipment in line with safety regulations.
- Monitor retail offerings, stock levels, and sales performance.
- Assist in recruitment, rostering, and workforce planning.
- Support your team of Climb Leaders and Climb Team Leaders doing their thing

**To be successful, you should have**:

- Experience in team leadership and supervision.
- A solutions-focused mindset with the ability to handle high-pressure situations.
- Commitment to safety, compliance, and company procedure.
- Ability to navigate people matters with empathy and confidence.
- Comfortable working at heights as our Climb is taking you to 270m high.
- Current First Aid & CPR Certification & Queensland Working at Heights Certification or be willing to obtain qualification prior to commencement.

If you have a passion for adventure, leadership, and supporting your team in bringing their best selves to work, we’d love to hear from you.

**Job**: Customer / Guest Services

**Primary Location**: AU-QLD-Surfers Paradise

**Schedule**: Full-time

**Unposting Date**: Ongoing