Administrative Assistant

2 weeks ago

Yennora, Australia Hume Building Products Full time

**Administrative Assistant**

We are one of Australia's fastest growing suppliers of construction and building products to the industry, supplying a large range from 8 different locations, servicing customers in NSW and VIC. We’ve continued to expand through both acquisition and organic growth and are now able to provide a new opportunity for an Administration Assistant to join our Accounts Receivable team in an entry level position.

**Key Responsibilities the role include**:

- Resolve disputes and queries from internal and external stakeholders, and escalate if and when required
- Take ownership of queries and discrepancies, resolving in a timely manner and escalating as required (such as further collection action)
- Maintain all relevant databases with high levels of accuracy
- Maintain professional and cordial relationships with customers particularly in times of issue and complaint resolutions
- Perform general office duties such as filing, record management, scanning and other related duties
- Provide exceptional customer service and respond to enquiries utilising a high degree of confidentiality, interpersonal skills and appropriate level of authority
- Provide support and assistance to relevant departments when required
- File maintenance for new and existing accounts including (not limited to) database set up and update, issue relevant letters to customers and reissue invoices/statements upon request.
- Collate mail of any department letters
- Filing of customers documents both hard and soft copies
- Update accounts with alerts received from external credit reporters
- Responsible for meeting monthly KPIs whilst maintaining an excellent relationship with customers
- Take ownership of tasks, action and resolve effectively and efficiently
- Assist Credit Manager with end of month tasks as required

**The successful applicant must have the following**:

- Strong communication and interpersonal skills
- Strong numeracy and literacy skills
- Exposure to building industry or construction sector (advantageous)
- Problem solving and compliant handling skills
- A keen eye for detail and accuracy
- Ability to multi task and handle competing priorities
- Experience in Microsoft Excel and Outlook

Pay: $58,000.00 - $62,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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