Sales Operations Specialist

2 days ago

Adelaide, Australia TeamViewer GmbH Full time

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

**About the role**

Work closely with and provide support to key account managers and the sales operations team. Assist with the processing of orders using our CRM system and all tasks leading up to the sale.

**Responsibilities**
- Proficient in CRM systems (e.g., Salesforce), Excel, and possibly BI tools (e.g., Tableau, Power BI)
- Can interpret sales performance data, build dashboards, and identify trends
- Understands key metrics (conversion rates, pipeline velocity, quota attainment, etc.)
- Skilled at creating and optimizing sales processes and workflows
- Has experience in pipeline hygiene, territory planning, lead routing, and deal desk support
- Familiarity with deal structuring, CPQ tools
- Ability to maintain documentation and drive adherence to SLAs and operational standards
- Partners effectively with Sales, Marketing, Enablement, Finance, and Channel teams
- Can translate business needs into system/process improvements
- Comfortable facilitating training sessions, leading process walk-throughs, and handling seller inquiries
- Familiar with sales tech stack: Salesforce, Dynamics, Gong, etc.
- Anticipates bottlenecks, proposes solutions, and drives improvements without waiting for direction
- Can balance strategic projects with daily support needs

**Requirements**:

- 2-5 years in Sales Operations, Business Operations, or Sales Support roles
- Experience working in SaaS, tech, B2B preferred
- Background in supporting field sales, partner/channel teams
- Prior experience, especially in supporting APAC or multi-country sales teams

**What we offer**
- Contract location is Adelaide, Australia
- Modern CBD office, public transport friendly
- Quarterly team events and company-wide celebrations
- Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
- Opportunity to attend events including the F1.
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Well-being offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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