Sales Operations Specialist

2 weeks ago

Adelaide Region SA, Australia TeamViewer Full time

Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1,400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

**Job Description**:
**Support Key Account Managers**:

- Prepare and distribute quotes to existing or prospective customers
- Participate in 1:1 meetings to follow up on their pipeline and data hygiene
- Provide updates on the latest price lists, policies, and rules of engagement

**Work within the CRM system (Microsoft Dynamics 365)**
- Assign leads to the correct team and sales representative
- Make modifications, build dashboards, view and generate reports

**Data Accuracy**
- Cross-check information on quotations, purchase orders, and invoices
- General data cleansing within CRM

**Communicate with Customers (internal and external)**
- Respond to different partner queries (e.g., regarding pricing, products, or invoices)
- Contact customers to obtain missing information and/ or answer queries
- Provision test licenses as per the TeamViewer sales policy
- Work with our internal Customer Support team to help resolve any issues
- Attend customer meetings to assist with process complications if required

**Qualifications**:

- Experience working in a customer service or administrative role, ideally supporting a sales team or agent
- Strong oral and written fluency in English (any other language relevant to the APAC market is a bonus)
- Forward-thinking, sales driven, and detail oriented
- Demonstrated experience using a CRM tool (Dynamics 365 is preferred)
- High level of customer service and ability to communicate effectively with clients
- Advanced knowledge of Windows® and the Microsoft Office suite, particularly Excel

Additional Information
- Contract location is **Adelaide, Australia**:

- Hybrid working arrangement available (some WFH flexibility)
- Competitive compensation package including bonuses & stock-based options
- On-going development offered including regular product training summits
- Quarterly team events and company-wide celebrations
- Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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