Service Desk Analyst

1 week ago

Melbourne, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

**Job no**: V14417
**Work type**: Ongoing Full Time
**Location**: Melbourne
**Categories**: Information Technology
- Full time, permanent position
- 5 days in office
- Commencing immediately

The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications and knowledge to provide safe care are registered.

The Service Desk Analyst is an active member manning and operating the service desk, is a point of contact for IT Service Management, the continual monitoring of live systems, the processing of incident tickets related to service interruptions and the actioning of access and service requests.

This is a full time, permanent position located in our Melbourne Office

**In this role you will**:

- Allocate, manage, and finalise all service desk requests via channels including phone, service portal or in person
- Provide customer focused phone-based IT support to Ahpra staff
- Proactively and regularly inform customers on the progress of their service request and ensure requests are completed in line with service level agreements or escalate accordingly.
- Writing/updating Support Documents and/or Knowledge Articles with up-to-date information, to support self-serve and other assignment groups to efficiently resolve problems/issues.
- While it is not a requirement, ITIL knowledge is desirable
- Experience in Incident Management, Access Management, Service Requests Management and general Service Desk management processes, procedures and policies
- Business knowledge and ability to understand vendor strategies and product roadmaps
- Sound understanding of Desktop support Windows 10
- Sound understanding of Active Directory, DNS, DHCP, and group policy
- Understanding of Office 365 technologies and concepts behind Exchange
- Solid understanding of networking (switching, routing, VLAN, WLAN, WAN, VPNs)
- Familiarity of physical computer components

**What we offer**
- Inclusive and supportive colleagues, enjoy coming to work and collaborating with your team
- 17.5% leave loading
- You will receive a company laptop
- Professional development opportunities, including Linkedin Learning licenses
- Salary packaging arrangements including novated leasing and education expenses
- Discounted health insurance with Private Health
- Attractive salary of $76,333 per annum ($79,577 post 7 July 2025) plus Superannuation

**We will be shortlisting throughout the advertising period and should we identify suitable applicants, we may cease advertising early.**

**To apply**:

- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
- Applications Close: 11.30pm Friday 2 May 2025

With respect, no agencies please

**Advertised**: 28 Apr 2025 AUS Eastern Standard Time
**Applications close**: 02 May 2025 AUS Eastern Standard Time

  • Service Desk Analyst

    6 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA! - About the Role We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Technology People Australia Full time

    Service Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Service Desk Analyst

    5 hours ago

    Melbourne, Australia Technology People Australia Full time

    **Service Desk Analyst** - South Melbourne - Outstanding leader - $61k - $65k + super + on call allowance **About the company** Technology People have partnered with a leading supplier of media and communications in Australia. With almost 100 radio stations under the brand alongside over 90 free to air TV signals, this business impacts over 10% of the...

  • IT Service Desk Analyst

    1 week ago

    Melbourne, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Robert Half Full time

    Our client is one of Australia's largest law firms, seeking an experienced and driven Service Desk Analyst to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking an experienced and driven Service Desk Analyst to grow their team and aid in supporting...

  • Service Desk Analyst

    6 days ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** AU$45 - AU$50 per hour **Job Type** Full Time **Ref** BBBH102429_1685665320 **Contact** Chris Mackay **Posted** about 2 hours ago Service Desk Analyst - Initial 4 - 6 Month contract opportunity - Inner City Location - Private Healthcare - Level 1 and 2 Support - Hyper Care This large private...

  • Aps4 Service Desk Analyst

    1 week ago

    Melbourne, Australia Comcare Full time

    **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. The Technology Service Desk team within TAIM provides a responsive and respectful...