Otisline Response Representative

Date Posted:
2025-02-12

Country:
Australia

Location:
LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia

Come and join OTIS today and be part of the Forbes 2023 World's Best Employers

At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Our impressive Otisline is a 24/7 response center that provides OTIS support across Australasia. We are looking for a Customer Service Representative in our Sydney CBD office.

This 12-month fixed term role reports to the Manager of Customer Service (Otisline).

About You

You will be responsible for taking inbound calls from our clients and effectively dispatching customer requests to our service technicians. Your role will also include various administration tasks.- Monday to Friday- 8am - 4pm/9am - 5pm (38 hours per week)- Fixed term - 12 months contract

Key Responsibilities- Ensure the efficient receipt, handling, and dispatching of customer calls and inquiries.- Monitor and coordinate service calls to elevators, escalators, and walkalators registering fault conditions.-
- Liaise with Field Management to expedite service calls or when a customer is trapped in Otis-maintained equipment.- You will communicate frequently with building owners/supervisors, members of the public, the Service Operations Manager, State Operations staff, and all members of the Otisline team.

What you will need to be successful- Excellent customer service skills and good telephone manners- Experience in emergency response procedures (desired)-
- Self-motivated and able to operate with mínimal supervision.- Good attention to detail and results-driven.- Ability to operate effectively in a high-paced call center environment.- Have a flexible, friendly attitude and the ability to work well in a team environment.

What We Offer- Competitive base salary and benefits- Overtime in line with the Clerks Private Sector Award- A culture that encourages innovative ideas and appreciates our talent is the key to our success.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click- here

- Become a part of the Otis team and help us #Buildwhatsnext
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