Service Support Coordinator

7 days ago

Perth, Australia WesTrac Full time

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

WesTrac are now seeking the skills and experience of a dynamic and detail-oriented **Service Support Coordinato**r to join our team.

This role is accountable for providing support to WA Service Department, MARC Operations and Payroll Team. The individual will be responsible for reviewing and responding to help desk calls, providing advice on correct process, correction of system errors, and the training of new and existing service staff in the correct use of both DTC and DBS systems.

**_ This role is a fixed term, 12-month maternity leave cover, located at our South Guildford, WA site._**

**About You**:

- Highly developed administrative skills
- Excellent communication skills - interpersonal, written and verbal
- Excellent customer service skills with the ability to build and maintain successful working relationships
- High attention to detail with the ability to identify continuous improvement initiatives
- Advanced time management, planning and organisational skills with the ability manage multiple
- Priorities to meet objectives
- Ability to work successfully within a team and autonomously
- Sound understanding of the Policies & Procedures for DBS work order management and DTC
- Proven ability in document development in relation to procedures and proc

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program.
- Job security with a consistent pipeline of work.
- Unrivalled training and development via The WesTrac Institute.
- Fantastic team environment and inclusive work culture.
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more.
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.

**If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today

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