Service Coordinator

7 days ago

Perth, Australia Diplomatik Full time

Diplomatik is currently looking for an experienced and motivated Service Coordinator for one of our respected clients in Bibra Lake.

This role on a permanent basis and an immediate start.

**The role will see you complete a variety of duties and not limited to**:
Liaises with the WA Operations Manager and State Manager in relation to the overall Service, Parts and Rental Department profitability performance including and in addition to:

- Arrange and schedule service jobs for the Field Service team on a daily basis;
- Receive, log and prioritise service calls;
- Communicate with customers on status of service calls and job progress;
- Schedule preventative maintenance servicing (overflow from Service Admin);
- Parts planning in conjunction with the Spare Parts Coordinator;
- Co-ordinate subcontractors for internal and external service support;
- Target a 2-hour KPI time or less for field service technicians to attend urgent breakdowns;
- Maximize our service technician utilisation;
- Provide service sales quotations;
- Support the Parts Coordinator as required;
- Maintain and increasing Retail (Customer Owned Equipment) Service Customers;
- Ensure all Service Staff & Technicians Trade Licenses, Safety Cards, First Aid, Site Inductions etc, are kept updated and renewed when necessary;
**To be successful in this role**:

- Have experience as a Service Coordinator
- Have Australian working rights (unrestricted)
- Have a valid drivers licence
- Can pass pre-employment medical and drug and alcohol screen
- Strong ability to lead, influence and persuade customers
- Excellent communication skills

For further inforrmation, please call 9468 3251.

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