Technical Support Service Coordinator

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 12/05/2024
**Introduction**:
We are seeking a Technical Support Service Coordinator to join our Technical Service team. This role will help with Technical Support tenders and proposals and will coordinate Technical Sales Support site visits job management through SAP, Dynamics and Salesforce.
**What you’ll do**:
Ensure sales force compliance and systems and process are in order and aware of where they are.
Provide admin support for the Technical Sales Team as required
Booking of travel and inductions for personnel.
Coordinating labour hire and documentation for site attendance.
Collation and submission of monthly reports
Preparation and issuing of quotations/Proposals in consultation with the Manager.
Issuing purchase order numbers, as required.
Matching of invoices, purchase orders and purchase requisitions to jobs.
Support and maintain HSE24 compliance
Managing SAP, Salesforce and dynamics ie Metso systems and ensuring compliance
Preparing invoices for completed jobs and monthly invoicing as required / set up per contract.
Processing daily paperwork as required for any service specific contract / project.
Scheduling and booking of site specific medicals for personnel.
**Who you are**:
Min 3 years’ experience in an Office Administration Role.
Min 2 years’ experience in the Mining “Service” Industry - Mine site requirements and procedures / policies.
Intermediate to advanced computer literacy skills, MS Office - Word & Excel.
Knowledge and experience with computerised accounting packages and in-house systems.
Knowledge and understanding of Life Cycle Services (LCS) / Service contracts.
Experience in SAP databases.
Ability to manage and prioritise tasks to ensure results are achieved in a timely manner.
Ability to collate data and compile reports and correspondence.
A solid committment to being a proactive, collaborative team player supporting a team of sales individuals is essential.
What's in it for you?
Competitive salary - market reviewed regularly to ensure talent is retained.
Global Perspective - collaborating with all stakeholders of the entire Metso organisation.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.