Digital Experience Designer

7 days ago

Melbourne, Australia AIA Full time

Champion and influence the business towards a customer led mindset underpinned by scalable Customer Design methodologies.

The opportunity:
The Senior Digital Experience Designer is responsible for leading, influencing and implementing holistic and scalable experiences across the core domains in AIA’s Group Insurance portfolio.

Champion and influence the business towards a customer led mindset underpinned by scalable Customer Design methodologies.

To do this successfully you will:

- Lead and support user experience work on strategic and ongoing projects across web and mobile.
- Responsible for UX flows, User interface design and UI handover to dev, working with the digital brand guidelines and design system
- Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
- Support integrating the Design Governance framework to achieve consistent digital experiences across the enterprise and the Enterprise Digital Design System.
- Support Group Insurance programs current and future state to simplify complex journeys into meaningful pitches and tenders.
- Develop relationships with Group Office HCD CoE, around HCD, UX Design principles, Digital Design system and governance.
- Proven experience across Digital/UX. UX research and/or UX Design
- Expert understanding of user interface design and user experience strategy
- Design experience in web, tablet and mobile environments required
- Must have excellent design skills and an eye for detail
- Must have experience integrating user research into design practices
- Ability to translate complex concepts and ideas into visual representations, including user journeys, mockups and detailed designs into UI handover using Design Systems
- Experience with Agile techniques and modern digital product development.
- Demonstrable design thinking and journey mapping qualifications and experience
- Expertise in core digital channels and capabilities and omni channel intersections.

Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

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