Policy Servicing Administrator

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

- Be part of a critical team responsible for the day-to-day management and monitoring of all tasks undertaken by offshore teams with regards to policy servicing.
- Address queries that pertain to product, system & transactions to ensure effective resolution within a timely manner.
- Act as the liaison between the profit centres, operations and the Shared Services team with regard to Underwriting administration tasks i.e. bookings, unallocated cash etc. This will involve managing escalations, feedback and requests.
- Participate in frequent meetings between parties to discuss performance, changes in process/systems, issues and other general feedback.
- Work within agreed decision-making standards, limitations, authorities and risk management responsibilities.

Quality, Monitoring and Process Monitoring
- Conduct Quality Assurance Audits on Client Policy Servicing in addition to the standard QA processes to ensure processes are being adhered to.
- Identify trends and opportunities for improvement, work with the teams to ensure plans to improve performance are communicated and implemented, and assist in developing training material where required.
- Review current processes to ensure continuous improvement and/or process optimization can be achieved to establish ‘best practice’ standards.

What we’re looking for:

- Proven administration experience
- Excellent communication skills (verbal and written)
- Excellent Computer Skills, with intermediate skills in Microsoft Word and Excel
- Adaptable & demonstrated experience in dealing with various stakeholders
- Analytical & problem-solving skills with attention to detail
- Ability to work well with others as well as work autonomously when required
- Strong time management skills with ability to multi-task and meet deadlines
- Understanding of the insurance industry & offshore processing centres beneficial

LI-JC1

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Australia Limited