Policy Servicing Administrator

#LI-JC1

Who we are

We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty.

We’re also committed to making a positive difference for our people and in the communities where we work and live. It’s why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off program.

Get to know the business

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating in Australia for more than 60 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

About the Team

The role is part of the Client Policy Servicing and Collections team servicing Australia and New Zealand reporting into the Head of Policy Servicing and Collections Australasia. We are part of a wider Operations team and work closely with other AIG functions mainly Profit Centres, and Shared Services teams as well as being the first point of contact for external brokers. This role plays a vital part in the effective management of policy bookings and the reduction of unallocated cash balances which leads to better financial reporting and informed decision making.

About the role

The role is for a Client Policy Servicing team member dedicated to achieving mínimal booking issues for insurance premiums to assist with the reduction’s overdue receivables and unallocated cash. This role deals with both internal and external customers and involves taking the best course of action to resolve discrepancies and action queries.

This position is located in Melbourne.

What you need to know

Key accountabilities will include but not limited to:

- Act as the liaison between the profit centres, operations and the AIGSS KL team with regard to the Underwriting administration tasks performed in AIGSS KL. This will involve managing escalations, feedback, and requests
- Address queries that pertain to product, system & transactions specific to ensure effective resolution within a timely manner
- Be the key contact person between CPS Australasia, Operations, Profit Centres and the AIGSS KL team. This will involve being the escalation point for resolution of process queries, policy-specific queries as part of BAU activities i.e. bookings, unallocated cash etc.
- Conduct Quality Assurance Audits on CPS teams across CPS Australasia in addition to the standard QA processes to ensure processes are being adhered to and identify trends and opportunities for improvement & communicate plan with each team
- Review current processes to ensure continuous improvement and or process optimization can be achieved to establish ‘best practice’ that is standard across the CPS region. This will include understanding the effects of change to profit centre, AIGSS KL & CPS Australasia, and documenting decisions and changes to affected teams.
- Work within agreed decision-making standards, limitations and authorities
- To carry out your accountabilities and objectives within the framework of AIG Australia’s Regulator policy

What we’re looking for:

- Proven administration experience
- Excellent communication skills (verbal and written)
- Excellent Computer Skills, with intermediate skills in Microsoft Word and Excel
- Demonstrated experience in dealing with various including senior leaders, peers and other staff
- Analytical & Problem-solving skills with attention to detail
- Ability to work well with others as well as work autonomously when required
- Able to balance numerous tasks and meet deadlines; possess excellent time management skills
- Flexible and adaptable
- Have an understanding of the insurance industry (desired)
- Experience in offshore processing centres (desired)

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, colo