Onboarding Specialist

4 days ago


Sydney, Australia Tyro Full time

**Why work for us
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
- Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

**About Tyro Health**

The Tyro Health business unit was formed after acquiring Medipass, an Australian based health fintech, based in Melbourne. Medipass was originally established on the belief that a better health system demands better ways to connect and pay, and we carry that ethos through now as Tyro Health.
- Our team is focused solely on healthcare related payment and claiming solutions, which connect patients, practitioners and payers in ways that drive system efficiency and better experiences of care. For healthcare providers and partners, we offer a range of digital claiming options, including government funders, private health insurers and direct patient payments.

**About the role**

**What you'll do**:

- Upon receipt of documentation, reviews documents for completeness and “verifiable” information. Resolves inconsistencies through contact with internal staff and customers. Establishes and maintains necessary process for receiving complete and correct documentation.
- Responsible for managing the relationship with new merchants post-sale between stages ‘Application Received’, until merchant is active and transacting.
- Communicate and liaise with merchant maintaining high standard of service throughout on-boarding.
- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work

**What you'll bring**:

- Accurate data entry and attention to detail
- Continuously look for opportunities for process improvements
- Have loads of initiative
- Contribute to the energetic and vibrant Tyro culture
- Motivated and results driven
- Ability to work as part of a team and contribute to positive outcomes for the team
- Some knowledge of health industry desirable.
- Proven customer service experience and a passion for customer satisfaction.

$60,000 - $77,000 a year

**Culture and Perks**
- We offer some amazing employee benefits such as learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, long service leave program, novated leasing, and a Short Term Incentive Program to name a few.
- You will work autonomously, and will be trusted to make your own decisions and prioritise effectively. You will report to a manager, and support will always be there if you need it, but we
**don’t** micro-manage.
- This role is full time, but flexible to meet your needs. You’ll be provided with a laptop and all the tools and support you need to succeed.

**Who we are**
- Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we’re much more than an EFTPOS provider - Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

**Privacy and Submitting your Application**
- Privacy Policy_
- (_
- ) and _
- Privacy Statement & Consent for Job Applicants_
- (_
- ) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies._
- Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes._


  • Onboarding Specialist

    2 weeks ago


    Sydney, Australia Rezdy Full time

    **About Us** We are Regiondo, Checkfront, and Rezdy—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to...


  • Sydney, Australia Worldline Full time

    **The Opportunity** The Onboarding specialist will be responsible for Customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed services and products of...


  • Sydney, Australia Clyde&Co Full time

    Job Title - Client Onboarding Specialist - Role - Business/Professional Services - Expertise - Business Development - Job Location - Sydney - Description **The Team** Clyde & Co is an international law firm, with the largest, dedicated cyber incident response practice in Australia. We are a law firm, but we're not your average law firm and we have...


  • Sydney, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...


  • Sydney, Australia Anton Murray Consulting Full time

    Sydney- Investment Banking- PermanentOur client is a global US Investment bank, seeking a Client Onboarding Specialist. The Client Onboarding Team works to manage the operational risks associated with the introduction of new client relationships to our client. This is an internal and external client-facing role and in many cases, contact with the Client...


  • Sydney, Australia UBS Full time

    Australia - Operations - Investment Bank **Job Reference #** - 270573BR **City** - Sydney **Job Type** - Full Time **Your role** - Do you have a strong eye for detail and are incredibly organised? Do you have a client service orientation and high risk awareness? - We’re looking for such an individual to join our team of Client Onboarding Specialist...


  • Sydney, Australia Hatch Full time

    ** This role is at Employment Hero (not for Hatch)** Hatch is supporting Employment Hero to find a great Payroll Onboarding Specialist to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Employment...


  • Sydney, New South Wales, Australia Luminance Full time $80,000 - $120,000 per year

    This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.Luminance,...


  • Sydney, New South Wales, Australia Luminance Full time $90,000 - $120,000 per year

    This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.Luminance,...


  • Sydney, Australia UBS Full time

    Australia - Operations - Group Functions **Job Reference #** - 294278BR **City** - Sydney **Job Type** - Full Time **Your role** - Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? - In Wealth Management we are the experts in how the firm operates. Our vision is to always...