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Onboarding Specialist

2 weeks ago

Sydney, Australia Rezdy Full time

**About Us**

We are Regiondo, Checkfront, and Rezdy—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.

We believe experiences shape who we are—creating lasting memories, fostering connections, and offering fresh perspectives on the world. With this vision at our core, we help 20k+ businesses globally, processing more than $10 billion in bookings to date. Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences—whether it’s simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.

With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong foundation and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world.

Joining us means becoming part of a dynamic, hard-working, global team shaping the future of the tours and activities industry.

We live by three core values:

- ** Be a Trusted Guide**: Support our customers and each other with expertise and integrity.
- ** Shape the Future**: Drive innovation and improvement in everything we do.
- ** Be Proud of the Journey**: Celebrate successes and learn from challenges along the way.

Join our team to be part of a dynamic company that is transforming how businesses in this sector operate and succeed.

**About the Role**

Are you a people person who gets tech? Love making a great first impression and setting people up for success? Join Rezdy, the world’s leading booking software for tour and activity operators, as our next Onboarding Specialist.

You’ll be the friendly face and trusted guide helping new customers hit the ground running with our platform. From setting up their accounts to integrating widgets and connecting them with global resellers, you’ll make their onboarding journey seamless, empowering them to go live and see real results quickly. If you’re all about delivering high-quality experiences and staying laser-focused on KPIs, we want to hear from you.

**What you will do**
- Own and manage a high volume of new customer onboardings from start to go-live.
Configure customer accounts with precision and care.
- Guide website integration and help customers connect with key distribution partners.
- Run onboarding calls, product walkthroughs, and tailored training sessions.
- Meet SLAs and KPIs by keeping onboarding timelines tight and customers happy.
- Proactively flag roadblocks and collaborate to get them cleared.
- Use tools like HubSpot to track activity, manage onboarding stages, and keep records tidy.
- Work cross-functionally with Sales, Support, and Customer Success to create a smooth transition from signup to success.
- Contribute to onboarding process improvements because we’re always levelling up.

**What Success Looks Like**
- In your first 3-6 months, success means:

- Manage your own pipeline of onboardings, hitting SLA and KPI targets with
- consistency.
- Received great feedback from new customers about your training and support.
- Confidently handled HTML widget setups and platform configurations.
- Become a go-to onboarding expert on our tools, systems, and customer needs.
- Contributed ideas to help us refine and improve the onboarding experience.

**What we are looking for**
- 2-3 years’ experience in SaaS onboarding, customer support, or implementation.
- A confident communicator who’s comfortable leading customer calls and
- presentations.
- Strong project and time management skills.
- Technical know-how, including basic HTML (bonus points if you’ve worked with
- booking or eComm widgets before).
- Experience using CRMs (HubSpot is our tool of choice).
- A customer-first mindset with a knack for solving problems and keeping things
- moving.
- Positivity, curiosity, empathy, and a genuine desire to help others succeed.

**Perks and Benefits**
- An environment that empowers you to learn, grow, and make a meaningful impact.
- Be a part of a fast-growing, ambitious company where your work directly drives results.
- Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment.
- A regionally competitive benefits package.
- The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector.

We’d love for you to join us on this exciting journey. Together, let’s shape the future of the leisure and tourism industry

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