Partnership Manager

**Company Description**
Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

The TAL Partnerships team is a team focused on ensuring our superannuation partners receive excellent service across their relationship with TAL. We have a permanent opportunity available as a Partnership Manager working within the Major Accounts Portfolio.

Reporting to the General Manager, Partnerships, and Industry Funds, you will support the relationship with Tier 1 clients, manage operational and strategic account plans while maintaining strong stakeholder relationships across peers at TAL.

In this role you will:

- Deliver high quality services to clients in accordance with our administration agreements, other contractual or stated commitments
- Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise is able to deliver on our client commitments
- Understand TAL’s strategy at an Enterprise level and awareness of relevant matters in other Life Insurance Channels
- Maintain operational and strategic account management plans
- Respond to queries where answer is clearly stated within existing policy documentation
- Respond to queries where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
- Provide/review initial drafting of Policy Document Changes
- Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process

**Qualifications**
- Experience working in a similar role within superannuation and/or life insurance industry
- Strong client relationship management and customer service experience
- Strong negotiation, collaboration and influencing skills
- Strong analytical and problem solving abilities
- Strong communication, interpersonal and time management
- Strong collaboration skills

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
**Additional Information**

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.