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Group Reservations Coordinator

2 weeks ago

Melbourne, Australia SOFITEL Full time

**Company Description**
Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

**PROPERTY DETAILS**
- 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
- 363 rooms with breathtaking views over Melbourne
- Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
- Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
- Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

KEY RESPONSIBILITIES
- Providing friendly, efficient and professional service to all guests
- Taking all group reservations calls, ensuring that all relevant information is obtained
- Constantly monitoring all group reservations through liaison with clients and other Ambassadors
- Accurately actioning all group reservations and releasing group movement sheets to all

Ambassadors
- Completing all reports in a timely manner as required
- Ensuring all deposits are received prior to group check in and all Invoicing is complete in a timely manner
- Being the first point of contact for all Group Reservation clients
- Ensuring open communication between the Hotel’s Revenue, Sales and Reservations teams

**Qualifications**
- A minimum 12 months’ experience in an administrative and/or supervisory role
- Highly organised and able to effectively prioritise tasks
- Prior Opera Cloud knowledge advantageous
- Projects a professional image at all times through personal presentation/interpersonal skills
- Handles tasks carefully and correctly - is thorough and exact in details with a sense of urgency
- Demonstrates versatility in responding to guest requests and situations
- Remains calm and effective in high volume work situations
- A good team player; contributes to and assists co-workers without being asked.
- Committed to undertaking growth and development within the Sofitel brand

**Additional Information**
- Opportunity to work at an iconic Melbourne luxury hotel
- Career opportunities within the Accor network - local and international
- Be trained to be able to work as a chef in any high level establishment
- Convenient CBD location
- Staff discounts for Accor accommodation and F&B
- Hospitality Award rates of pay