Reservations Coordinator

5 days ago

Melbourne, Victoria, Australia Hubert Estate Full time

Reservations Coordinator
Hubert Estate – Yarra Valley, VIC
Join the team behind one of Victoria's most exciting hospitality destinations.
About Us
Welcome to Hubert Estate, a premier hospitality precinct nestled in the heart of the Yarra Valley. Renowned for delivering unforgettable experiences, our world-class venue includes:
Quarters
– a vibrant 200-seat à la carte restaurant showcasing seasonal fare
Harriett
– an elegant 200-seat event space for weddings and celebrations
Cellar Door
– offering a curated selection of estate wines
Art Gallery
– home to contemporary art and sweeping vineyard views
Outdoor Amphitheatre
– hosting unique cultural and entertainment events
About the Role
We are seeking a proactive and organised Reservations Coordinator for Quarters to support our team in delivering exceptional guest experiences from the moment of enquiry.
This role is ideal for someone with outstanding communication skills, a solutions-focused attitude, and an eye for detail. You'll be responsible for managing restaurant and group reservations, coordinating communications between front and back of house, and ensuring a smooth and professional booking process.
Key Responsibilities
Manage day-to-day restaurant reservations in Quarters and group bookings using our reservation system
Act as the first point of contact for guest enquiries via phone and email
Provide clear and accurate group reservation sheets for internal teams
Liaise with FOH, BOH, and event teams to ensure exceptional service delivery
Maintain digital menus, communication tools, and booking platforms
Follow up on guest feedback and provide proactive customer service
Support restaurant operations during peak trading if required.
About You
Proven experience in a reservations, hospitality, admin, or customer service role
Excellent phone and written communication skills with a professional and friendly manner
Strong attention to detail and ability to multitask in a fast-paced environment
Tech-savvy and confident using systems such as Now Book It, Bepoz, or similar (training provided) InDesign experience would be a plus.
A warm, guest-focused attitude and genuine passion for hospitality
Experience with tour bookings, event support, or front-office admin is highly regarded
Role Details
Casual
3–4 days per week including Saturdays if possible
Approx. 10am to 3pm
Based onsite at Hubert Estate, Coldstream
Why Join Hubert Estate?
You'll be part of a collaborative team helping to shape the guest journey at one of the most exciting and diverse hospitality destinations in Victoria. This is an opportunity to grow your career in a beautiful setting with passionate people who care deeply about service and experience.
Apply Now
Please submit your resume and a short cover letter telling us why you're the perfect fit for Hubert Estate.
Please Note: Only short listed candidates will be contacted

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