Customer Service Consultant

4 days ago

Canning Vale, Australia New Start Full time

We are looking for enthusiastic **Customer Care Consultants **to join our customer care team based in **Canning Vale, Perth **to provide an outstanding level of service to our largest mining customer.

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities include, but not limited to**:

- You will be pro-active in looking for process improvements and solutions that drive the right outcome for both our Customer and the business
- You will be empowered to interrogate issues and escalations and be relentless in your pursuit to reach an outcome quickly
- There is a degree of administration related tasks and these should be actioned effectively and according to business processes
- You will be eager to learn and understanding the commercial relationships our Mega Mining customers bring to Blackwoods and be pro-active in ensuring you keep yourself up to date with all processes, procedures and updates

**To be successful, you will have**:

- Ability to work Monday to Friday, between the hours 7am and 7pm
- Previous experience providing an exceptional level of customer service to internal and external customers
- Proven ability to work in a fast-paced customer service environment and able to manage conflicting priorities
- High attention to detail coupled with demonstrated problem solving and investigation skills
- Clear written and verbal communication skills are essential
- Intermediate MS Office skills are preferred
- Exposure or experience within a call centre or retail environment is preferred
- A willingness to learn

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Canning Vale WA: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- do you identify of Aboriginal or Torre strait Islander Decent
- Are you Covid Vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)
- Call centre: 1 year (preferred)

Licence/Certification:

- Drivers licence (preferred)

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