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Program Integration Officer

2 weeks ago

Melbourne, Australia Care I Wish Full time

**Job Description
- Program Integration Officer**

**About Us**

**Care I Wish** is a registered NDIS provider that prides itself on its professional and diligent approach to giving support that is the best standard of service in the industry. We work with participants in formulating a goals approach strategy to their development, which is enshrined in their support plan. Our disability support workers aim to reach the goals set out in that plan to ensure participants develop to their full potential.

**Our Values**

**Winsome**:

- Our disability support workers provide services with winsome smiles and personalities.

**Independence**:

- We believe in celebrating small wins, empowering participants, and balancing risks.

**Safety**-Providing secure environment to our participants and employees.

**Honesty**:

- Honesty empowers us to develop consistency in how we present facts.

Our strong focus is that our employees provide quality delivery of supports together with our process driven work to help our clients recognise our strong brand and associate our service with high achievements and professionalism.

**Job Purpose**

Reporting to the Manager, the Program Integration officer is accountable for end-to-end client disability services integration. This role is an intake support function that will encompass; document collation, the onboarding process of a customer, data entry to the CRM, the residential site set up, the coordination of client specific training all prior to client commencing with disability support services. This role is critical to the client onboarding process.

**Key Responsibilities**
- End to end onboarding and integration of complex care SIL and In-home participants receiving NDIS supports.
- Receiving the approved participant file from the Business Development Manager and progressing the services to commencement.
- Ascertaining from the participant their preferred support needs and building a bespoke program for implementation that will provide therapeutic disability supports.
- Client files created in CRM with all relevant and supporting documentation.
- Work closely with the talent acquisition officer to build and Initiate staff rosters with appropriate support staff that will meet client clinical needs and personal preferences
- Support the Business Development Manager to confirm all relevant documentation is obtained to ensure appropriate care (Care Plan, Risk assessment, Service Agreement, Schedule of support)
- Work with the service delivery team to ensure a smooth customer onboarding and integration process occurs for clients.
- Play a key role in the formulation of the business's strategy
- Ensure compliance is maintained throughout all service agreements specific to external and government funding partnerships (NDIS, TAC, DFFH, MAC, DSOA) by regular review of documents used and remaining current with all billing legislation.
- Managing the External Auditor relationship and ensuring the organisation is compliant with regulatory standards.
- General administrative support to executive and service delivery team where required
- Generate and circulate progress reports that reflect participant progress and occupancy status.
- Working closely with clinical allied health and care teams to produce outcomes.

**Summary of Key Attributes and Skills**
- Working closely with clinical allied health and care teams to produce outcomes.
- Service delivery, rostering, documentation, customer, and file management
- Sound understanding of the NDIS pricing framework and practise standards
- Sound decision-making skills based on accurate and timely analyses
- Exceptional time management and able to solve problems.
- Exceptional interpersonal communication and leadership skills, with the ability to communicate and support and manage staff at all levels
- Professional written and oral communication skills
- Confident to present results to the wider care team
- Strategic thinking, planning and creative problem-solving skills
- Ability to work under pressure
- Ability to collaborate with all departments to organize, plan and achieve company financial goals

**Financial Budgeting, Risk Management and Work Health and Safety**
- Takes reasonable care to ensure own safety and health as well as the safety and health of their team. This includes a role in crisis management such as pandemics or natural disasters as required.
- Complies with the health and safety policy and legislative requirements and register risks and incidents identified including accidents or near misses.

**Manage Quality & Continuous Improvement**
- Ability to influence others, working closely with the Divisions to support organisational change and a continuous improvement mindset.
- Ensure compliance with policy, procedures, work instructions, and organisational and legislative requirements.

**Education Qualifications**

Qualifications from the following areas: Aged Care & Disability

**Professional Experience**

Must have
- Under