Customer Service Team Leader

14 hours ago

Sydney, Australia Carnival Full time

Well established company with a good culture and credible brand presence
- Showcase your team leadership and customer service skills
- Full work from home role with some office as required

Princess Cruises is excited to announce that we are recruiting With this comes a tremendous opportunity for an individual who wants to take the next step up in their career and become a Team Leader within PCL's fast-paced and highly dynamic Contact Centre.
Reporting to the Head of Customer Service - Princess Cruises, the Team Leader is responsible for inspirationally coaching and motivating team members to successfully achieve their maximum potential and realise business and personal objectives. The Team Leader is accountable for ensuring that the departmental service levels and objectives are defined and met, by driving and empowering consultants to achieve agreed and stretch objectives.
First things first, check out what we have on offer
- Competitive base + super + bonus + laptop + mobile
- Work life balance - 9 day working fortnight with full time pay. Yes, that's a long weekend every fortnight
- Supportive Health & wellbeing programs - physical, mental, and financial health benefits
- Fantastic family & friends discount on travel and on-board product launches
- Reward & Recognition - attractive incentive schemes, recognition programs and annual salary review
- Free activation cruises for you and your family
- An inclusive and diverse proud workforce

**Key responsibilities will include but are not limited to**:

- Coaching and mentoring Cruise Consultants to improve and develop their abilities through sales and service
- Conducting regular 1:1 meetings and performance evaluations, providing appropriate feedback, training opportunities and corrective actions as required
- Assisting Cruise Consultants with difficult calls and handling escalated calls
- Initiating continuous improvement of policies, practices, systems and processes
- Gathering and analysing performance data, including customer satisfaction information
- Managing the availability on a real-time basis to ensure that service level objectives are met

**We would love to hear from people with**:

- 2 years' + experience working within a call centre environment and a strong understanding of call centre dynamics
- Demonstrated leadership and management experience, including change management experience
- Strong communication and relationship building skills, with a collaborative team centric approach
- Strong problem-solving skills and sound judgement, including during times of pressure

At Carnival Australia we pride ourselves on promoting an inclusive workplace culture where individual differences are valued. We are committed to working with people's strengths and encourage applicants to approach us for any necessary adjustments.

  • Supermarket Team Leader

    15 hours ago

    Sydney, Australia Retail Team Leader Opportunities Full time

    **Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, Australia Charterhouse Full time

    **Permanent role**: - **Sydney CBD location**: - **Financial Services Sector**: - **Previous experience as a Team Leader/Manager required!**: - **$80K + Super**: - **Start date ASAP**: - **This role will require criminal history checks.**: - **Hybrid working** **About the role**: We are seeking an experienced Customer Service Team Leader for a...

  • Customer Service Team Leader

    1 week ago

    Sydney, Australia Charterhouse Full time

    **Permanent role** - **Sydney CBD location**: - **Financial Services Sector**: - **Previous experience as a Team Leader/Manager required!**: - **Competitive Salary based on experience**: - **Start date ASAP**: - **This role will require criminal history checks.**: - **Hybrid working**: - **Fantastic office culture!** **About the role**: **We are...

  • Customer Service Team Leader

    1 week ago

    Sydney, New South Wales, Australia Charterhouse Full time $105,000 - $110,000 per year

    Customer Service Team Leader Permanent roleLocated in Macquarie Park - onsite 5 days per week$105,000 - $110,000 + superASAP start for the right candidateThe Customer Service Team Leader is responsible for leading and delivering a seamless range of sales and customer service activities. This role oversees the day-to-day operations of a team, ensuring...

  • Business Operations Coordinator

    1 week ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Business Operations Coordinator (Team Leader) Grade 7/8** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for Business Operations Coordinator (Team Leader) to join their team! **Benefits**: - Ongoing opportunity located in Darlinghurst - Grade 7/8 base salary ranging from $101,947- $112,849 per...

  • Customer Service Support

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Support - Licensing - Fair Trading** **Grade**: General Scale **Salary range**: $35,600 - $69,686 + superannuation and leave loading **Duration**: Temporary up to June 2026 **Location**: Parramatta, office attendance Mondays and Tuesdays in Parramatta increasing to 3 days per week. Are you an organised and proactive individual looking to...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia NHP Electrical Engineering Products Full time $80,000 - $120,000 per year

    Call Centre & Customer ServiceTeam LeaderNew South Wales, AustraliaPermanent / Full Time16/10/2025Full time position with flexibilityOn-the-job ongoing support & development, opportunities to advanceDevelop & empower a high-performance teamWho We AreNHP are specialists in Electrical & Automation Products, Systems & Solutions100% Australian owned (50 years of...

  • Customer Service Team Leader

    3 days ago

    Sydney, Australia Ofload Full time

    **About Ofload and our mission** Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating...

  • Customer Service Team Leader

    3 days ago

    Sydney, Australia Empower Partners Full time

    **Customer Service Team Leader** - Permanent role - Work-life Balance - Fun & friendly team My client is an established global manufacturing organisation with a presence over 40 countries. Due to growth, the Australian division of the business is looking to appoint a **Customer Service Team Leader **to join their team based in Alexandria (close to public...

  • Customer Service Team Leader

    1 week ago

    Sydney, Australia Industrial Automation Business (IAB) Full time

    **Job Title**:Customer Service Team Leader **Business Company**:Industrial Automation Business (IAB)**Location**:Sydney, Australia**Employment Type**:Permanent**About the business** - With over decades of electrical and engineering industry excellence, our company is a recognized market leader with the motto of excellence in delivering our customer's...