Customer Service Representative

3 days ago

Mascot, Australia Probe CX Full time

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role

If you love customer service we want you to join our rapidly growing team in a role where you can make a difference. You will be working in a fast paced call center and a rewarding environment where we recognize our top performers. If you are motivated and want to build your career then this role is for you.

In this role, you will be chatting with our customers making sure they have all the information they need, feel they are being heard and actions are being taken. Think of it as making a 5-minute friend every 5 minutes. You will be a peacemaker. A quick thinker. You will thrive on solving the tricky stuff. You'll know your way around a computer. You will think inside and outside of the box.

If you're interested, here is what you need to know.

Key Details
- Working on behalf of Team Global Express
- This role is full time, commencing on 24th October
- You will initially be on 2 month contract.
- Located 5 minutes walk from Mascot train station
- 2 weeks paid training

Skills & Capabilities:

- Be fastidious in delivering a solution or resolution to every customer interaction
- You are reliable and dependable and flexible
- You have a wonderful command of spoken and written English
- You are a natural relationship builder with your customers, your teammates and your workplace colleagues

Culture & Benefits
- Ongoing coaching and support
- Multiple career progression opportunities
- Fun and interactive workplace culture
- Incentives/reward and recognition programs
- Fantastic end of trip facilities

We're looking for passionate people to join the Probe family.

Our promise to you.

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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