Customer Service Representative

About the Role:

Carbiz is looking for a Customer Service Representative to manage vehicle hires and client onboarding. As the first point of contact, you will play a key role in coordinating hires and returns for our dealership partners and customers while ensuring a seamless experience.

In this role, you will also collaborate with internal teams, dealerships, and partners to support fleet operations and uphold our commitment to exceptional customer service.

Key Duties & Responsibilities:

• Manage the onboarding of clients for vehicle hires, ensuring that cars are delivered in a timely manner and that customers have all necessary information.
• Coordinate with fleet teams and sales managers to manage vehicle availability, returns, and client requests, ensuring efficient use of resources.
• Act as the main point of contact for dealerships and service managers, handling requests and ensuring vehicles meet customer needs.
• Stay organised and manage multiple priorities, ensuring timely responses to customer and dealership inquiries.
• Oversee vehicle returns, ensuring they are managed smoothly and in accordance with company policies.
• Ensure vehicles are delivered within agreed SLAs and manage cross-hired vehicles as needed.
• Regularly follow up with dealerships to ensure invoices are paid within timeframe.

About You:

• Prior experience in phone-based customer service or sales is preferred but not essential.
• Experience in automotive, car rental, or credit hire industries is highly desirable but not essential.
• Tech-savvy with strong computer literacy.
• Excellent organisational skills and capable of handling multiple tasks effectively.
• Confident communicator, able to work with internal teams, dealerships, and customers, maintaining a high standard of service.

Perks & Benefits:

• Career Development – Opportunity for career growth from within.
• Head Office Location – Less than a 10-minute walk from Mascot Station.
• Collaborative Team Culture – Surrounded by like-minded individuals.
• Employee Wellbeing Program – Access to comprehensive 24/7 real-time support through chat or phone, as well as a wellbeing library of resources through Sonder for safety, mental, and physical wellbeing.
• Team Celebrations – Monthly team lunches, birthday celebrations, and festive gatherings for major events.
• Study Assist Program – That's right, we pay YOU to study
• Exclusive Discounts – Access special offers and discounts through platforms like SWAG/Employment Hero and Flare.

About Us:

Carbiz is proud to be a HRD 5 star employer of choice – 2025. We're more than just an award-winning vehicle replacement provider. We're committed to keeping our customers' lives moving when their car can't, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 10,000 5-star reviews and multiple industry accolades, including Business Concept's 'Automotive Awards 2022, 2023, 2024', 'Australia's Best Accident Replacement Service' for three consecutive years from and more, we've earned a trusted reputation for delivering reliable like-for-like vehicles when they're needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life's unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time.
• Better than yesterday - We grow each day, learning from our experiences.
• Win with trust - Lead the market by being trusted, reliable and helpful.
• Collaborative core - Working smarter together.
• Valuing people - We respect our people, encourage their development, and reward their performance.

Apply Now:

If you, or anyone you know, are looking for a Customer Service Representative position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you